Digital Marketing Operations Director, Central Services

Practice Group / Department:

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The Role

As the Digital Marketing Operations Director, Central Services, you will play a pivotal role within our Central Brand, Marketing, and Communication team, integral to the broader Marketing and Business Development function across all five regions. This role demands strategic leadership in implementing and managing Norton Rose Fulbright's digital marketing technologies globally.

Key Responsibilities

• Develop and manage the firm's digital marketing technology stack across all NRF regions.
• Provide strategic guidance on marketing technology, including the firm's intranet.
• Oversee the firm's website for optimal user experience and search engine performance.
• Assist in selecting marketing technology tools.
• Manage relationships with external agencies, vendors, and partners.
• Advise on the firm-wide MarTech data strategy and provide performance analysis.
• Lead configuration and operation of existing platforms, collaborating with suppliers.
• Promote a continuous improvement approach for the MarTech stack.
• Ensure adherence to data privacy and other regulations within the firm's MarTech stack.
• Mentor and develop regional digital marketing teams.

Skills and Experience Required

• Extensive operational and strategic experience with core marketing platforms.
• Previous leadership roles in digital marketing within professional service firms, ideally in the legal sector.
• Bachelor's degree in marketing, business, or related discipline.
• Proven track record in developing and implementing digital marketing roadmaps.
• Ability to manage significant change and project management activities across teams and geographies.
• Strong stakeholder management and collaboration skills.
• Knowledge of emerging MarTech landscape and expertise in analytics.
• Familiarity with platforms such as Sitecore, Vuture, MS365, InterAction, SEMRush, and more.
• Expertise in data management fundamentals and GDPR compliance.
• Proactive problem-solving and attention to detail.
• Strategic thinker with a hands-on approach to execution.

Join Norton Rose Fulbright as our Digital Marketing Operations Director, Central Services, and lead the charge in reshaping our digital landscape for the future.

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

• 25 days hols + Bank hols - Buy up to 5 days
• GP Service
• Bupa Healthcare
• Pension
• Flexible working

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.