Digital Product Design Manager

Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Salary & Benefits: Salary from £50,876 per annum dependent on experience, a company car lease/allowance scheme, annual incentive related bonus (up to 10% of annual salary), private health care, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave plus bank holidays and a wellness day. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford/ Hybrid Working (a mix of office and home working)

Work type: Permanent, full time working 37 hours per week, Monday

Friday between a working window of 8:00am-6:00pm

We have an exciting opportunity for a Digital Product Design Manager to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

At Yorkshire Water we believe technology holds the key to making the most of this precious resource, and taking care of it, now and in the future. We have a five-year plan that will see us investing heavily in our Technology. Enabling us to focus on our capabilities, increase our delivery.
Where you fit in -

We are now looking for a?Digital Product Design Manager?to join us on this journey, you will work as part of a cross functional team in partnership with the Digital Product Manager, Content Designer and Developers. You will be accountable for making sure that Yorkshire Waters digital service experience is loved by our customers across Yorkshire. Putting users at the heart of decision making the Digital Product Design Manager will ensure that digital experiences are easy to use and create value for our customers.

You will develop outcome focussed user experiences and prototypes at any level of fidelity needed. Skilled at visualising ideas and concepts effectively you will be experienced in the areas of visual design, user experience design, and user interface design.

You will also be comfortable prototyping and researching experiences taking a lean approach to gathering insight to inform designs. Always advocating for customers putting their needs at the heart of the design process making sure we deliver brilliant solutions for real customer problems.

You will take a lead role in creating a culture of design excellence chairing design Community of Practice and helping to coach and inspire other user experience designers.

What skills & qualifications you will need:

Previous experience of designing consumer digital service journeys for app and web that are used by customers at scale is essential for this role.

We are looking for a user-centered designer, expert in -
o User experience and interaction design
o User interface design
o User centered research, prototyping, user journey mapping and workshop facilitation
o Visual design
o Accessible design

You will be able to understand and interpret digital analytics and be experienced in using design systems and collaborative design tools. It would be advantageous if you have digital content design experience.

You will be a confident communicator, able to work well with others and be able to take a highly collaborative approach. You will be a highly creative individual able to resolve problems effectively.

We embrace a flexible working model, with a hybrid working setup, for those who prefer to work on-site, our office is open Monday-Friday during working hours.
If youre an experienced digital design professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment Process:
Closing Date: 24th May, 2024

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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