West Midlands Combined Authority have commissioned NCA to deliver the Digital Divide Project to empower digitally excluded individuals in Birmingham with essential digital skills, enabling personal growth, access to services, and pathways to learning and employment.
To engage and support the local community in Birmingham, providing digital skills support and progression pathways for digitally excluded residents to learning and employment.
Provide support formally and informally to allow individuals with different levels of skills and prior experience to start their digital journey.
Provide personalised support - offered one to one and through workshop sessions. Accessible provision needs to be available for those with specific needs with the equipment and specialist software to enable them to develop the skills they need to gain employment.
Requirements
Person Specification
Ability to engage, manage and motivate participants with varying skill levels.
Experience of working in partnership with relevant stakeholders
Understanding of Safeguarding adults
Familiarity with NHS apps, online learning platforms, and employability tools.
Strong understanding of digital inclusion and barriers faced by marginalised communities.
Experience in delivering digital skills training or adult education programmes to vulnerable communities, minimum of 2 years’ experience
Awareness of barriers facing communities
Ability to manage situations with challenging individuals
Experience in supporting individuals to make positive life changing decisions and providing wrap around support
Flexible approach to respond to the needs of individuals
Communicate fluently in community language(s) - Punjabi, Urdu, Hindi (but not limited to)
Experience of achieving time targeted outcomes
Experience of creating and developing monitoring forms and produce regular monthly reports
Awareness of online safety
Effective verbal and written communication skills
Ability to work on own initiative and as part of a team
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