Digital Support Analyst

Digital Support Analyst - Staffordshire - Hybrid Role - £28K,

As the Digital Support Analyst you will lead technical triage & management of technical related incidents.

Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling.
The role..

Incident Management; technical triage, ticket management (through internal & 3rd party support teams).
Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects.
Working with internal IT & Digital teams identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms.
Managing Web Application Firewall to ensure security standards are being

What you'll bring…
Knowledge of:

Microsoft Azure Cloud Hosting
Web Application support
Common application monitoring tools
Domain Management
SSL Certificates
Security

Investigating/Troubleshooting IT Server Infrastructure related incidents.
With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Application Firewalls.
Benefits..

33 days Holiday!
Life Assurance (Up to 4 times your salary!)
Discounted Dental & Health Insurance!
Discount of 33% for you and 15% for your loved ones.
Free employee assistance program - Mental Health, well-being, Financial, & Legal support.
Refer a friend - When they are placed, you could receive £1,500 for referring them!
Retail discounts - Various different companies!
The chance to further your career - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
Digital Support Analyst - Staffordshire - Hybrid Role - £28K