Direct To Consumer Coffee Operations Support - West Midlands

Business Area: Nestlé Professional

D2C Coffee Operations Support

Location: Field Based - West Midlands: ideal base Birmingham Area

Salary c.£31,000 dependent upon experience + business needs car

Some of our other fantastic benefits

• Potential, discretionary annual bonus


• Generous pension scheme


• 12 flexible days on top of 25 days annual holiday entitlement pro rata


• 2 paid volunteering days


• A focus on personal development and growth

Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.

Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit. 

We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.

You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.

Your impact

Your key responsibilities will include:

• Ensure NP D2C machines are up and running with minimal downtime


• Ensure all customer locations receive accurate and compliant stock counts. Review variances, identify trends and ensure timely escalation and corrective action


• Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps


• Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.  Support uptime through basic troubleshooting and effective escalation


• Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities


• Liaise with any other internal and external stakeholders that support or impact on performance delivery

Your ingredients for success
To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role. You’ll be results-orientated and have a proven track record for consistently exceeding business objectives.

You’ll also have:

• Strong organisational skills, be highly motivated with a positive attitude


• The ability to build and maintain strong internal and external relationships


• Experience contributing to cross-functional teams and managing senior stakeholders


• The ability to deal with ambiguity and to work autonomously as well as part of a team


• Experience of delivering consistent performance through others


• Excellent presentation skills with the ability to influence and persuade


• Problem-solving and planning skills and able to work under pressure to manage a fluctuating workload

What you need to know

Advert posting date: 22/05/2026
Advert closing date: 05/06/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland