Director, Global Payment Solutions, Payment Product Head UK

Ready to shape HSBC’s UK wholesale payments strategy and product portfolio?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

Global Payment Solutions (GPS) is strategically important to HSBC, helping clients make payments across borders, currencies and regulations quickly and cost effectively with dedicated in-country and regional support. As Payments Product Head, Global Payment Solutions - UK you’ll own delivery of the GPS UK payments strategy and help strengthen HSBC’s position as the No. 1 international wholesale payments bank in the UK. You’ll manage and commercialise a broad payments product set across cross-border and cross-currency payments, clearing and settlement, payables, receivables and virtual accounts. Working across Product, Technology, Operations and Service you’ll shape investment priorities, deliver change at pace and protect our licence to operate. Success means stronger commercial momentum, improved digital client experience and timely delivery of strategic technology investments. The base location for this role is 8 Canada Square, London with hybrid working options available.

What you'll be doing

• Execute the global GPS strategy in the UK to strengthen our market position in wholesale payments


• Manage and commercialise the GPS UK payments portfolio including cross-border and cross-currency payments, clearing and settlement (GBP and EUR), payables, receivables, virtual accounts, commercial cards, FI product and revenue and billing


• Oversee a team of more than 25 Product Managers, setting clear priorities and supporting development and performance


• Strengthen HSBC’s industry presence through events, payment industry forums and thought leadership on the future payments landscape


• Shape and govern UK Payments Product strategic investments including licence to operate investments in partnership with GPS Operations, Technology and regional stakeholders


• Deliver timely and on-budget technology investments with GPS Technology, GPS Operations, Wholesale Digital and Global GPS Value Stream Owners


• Build market and client insight through ongoing gathering of product, competitor and client data to inform development initiatives


• Manage payment incidents in partnership with Operations, Technology, Wholesale Digital, Client Services, COO and other functions

What we're looking for

• Bring proven experience shaping strategic vision with an enterprise mindset across relevant GPS products, technology and operations

• Influence senior stakeholders across a complex matrix organisation to deliver outcomes through collaboration


• Make sound judgements that balance risk and reward and take decisions at pace in fast-changing situations


• Bring strong understanding of the UK market from both a strategic and commercial perspective


• Bring proven and progressive experience in payments product management including expertise or understanding of emerging payment types


• Demonstrate product design, delivery and commercialisation experience across a broad product set


• Manage teams directly and work effectively across cross-functional and design team environments


• Direct information technology from a strategic perspective including successful process re-engineering or business transformation experience

Building the UK payments future

This role sits at the centre of how HSBC helps clients move money - across borders, currencies and payment rails - safely and efficiently. You’ll set the direction for a significant UK payments portfolio while partnering closely with Technology, Operations and Wholesale Digital to deliver investment and change that clients feel. You’ll also represent HSBC in the market, shaping how we contribute to the future payments landscape. If you want to own a high-impact agenda in a strategically important business we’d like to hear from you.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.