Director of Product and AI

Job Title:                Director of Product and AI

Reporting
to:         Managing Director

Location:                Hybrid – Bristol (or within commutable distance to an office hub)

Salary:                   Competitive (to be discussed on application)

Contract type:        Full time, Permanent
Contract

Working Pattern:   Core working hours are 9:00am
– 5:30pm 

Who are we? 

At Newcross Healthcare, we’re transforming
healthcare through innovation, technology, and education—driven by our values
of Integrity, Respect, Empathy, and Teamwork. 

We combine technology, insight, and human
compassion to empower healthcare professionals and improve outcomes for those
who need care most. 

Now, we’re looking for an exceptional Director
of Product & AI to join our Senior Leadership Team and play a pivotal
role in driving our next phase of growth and innovation. 

Who are you? 

At Newcross Healthcare,
we're on a mission to transform the way healthcare is delivered through
technology, innovation and exceptional customer experience. 

We're looking for an
experienced Director of Product & AI to lead our Product function
and shape the next generation of digital products and AI-enabled services that
support healthcare professionals, clients and our colleagues. 

This is a rare
opportunity to define the product vision for a growing healthcare organisation,
embedding product excellence while driving the intelligent use of AI to improve
customer experience, operational performance and commercial success. 

Working as part of the
Senior Leadership Team, you'll influence organisational strategy, work closely
with the Managing Director and Board, and lead a product-led transformation
that delivers measurable business outcomes. 

What will you do? 

Whilst
a full job description can be supplied, some of the key responsibilities
include: 

You'll
own the strategic direction of Product and AI across the organisation, ensuring
our investments create meaningful value for our customers and the business. 

Your
responsibilities will include: 

• Defining and
  delivering our Product and AI strategy aligned to our business goals.
  
• Building and
  leading a high-performing Product function, embedding best practice across
  Product Management and Product Ownership.
  
• Creating
  customer-led product roadmaps that deliver measurable business outcomes.
  
• Driving product
  innovation using customer insight, operational feedback and market
  intelligence.
  
• Identifying
  opportunities to apply AI, automation and intelligent workflows to improve
  customer experience, productivity and operational efficiency.
  
• Leading
  product-led transformation programmes that simplify processes and improve
  the way we work.
  
• Working closely
  with Technology, Data and Operational teams to ensure products are
  delivered effectively and adopted successfully.
  
• Establishing
  clear governance, prioritisation frameworks and success measures across
  the product portfolio.
  
• Using data and
  customer insight to inform investment decisions and continuous
  improvement.
  
• Acting as a
  trusted advisor to the Executive Team and Board on Product, AI and digital
  transformation. 
  

What we're looking for 

We're
looking for an inspirational Product leader with a passion for building
products that solve real customer problems and deliver measurable business
value. 

You'll
bring: 

• Significant
  experience leading Product teams within a technology-enabled or digitally
  transforming organisation.
  
• A proven track
  record of defining and delivering successful product strategies and
  roadmaps.
  
• Experience
  leading product-led transformation and organisational change.
  
• Strong
  experience building and developing Product Managers and creating
  high-performing product teams.
  
• The ability to
  identify and apply AI, automation and emerging technologies to improve
  products, services and business performance.
  
• A strong
  understanding of customer-centred product development, user experience and
  data-driven decision making.
  
• Experience
  partnering with Technology, Engineering and Data teams to successfully
  deliver digital products.
  
• Strong
  commercial acumen with the ability to link product investment to
  measurable business outcomes.
  
• Excellent
  stakeholder management skills, including experience working with Executive
  teams and Boards.
  
• Outstanding
  leadership, communication and influencing skills. 
  

It would be great if you
also have experience in: 

• Healthcare,
  workforce management, staffing or other regulated sectors.
  
• SaaS or digital
  platforms.
  
• CRM, workflow
  management or operational systems.
  
• AI, intelligent
  automation, predictive analytics or conversational AI.
  
• Customer
  experience or service transformation. 
  

Why join Newcross? 

At
Newcross Healthcare, you'll have the opportunity to make a genuine impact on
people's lives while helping shape the future of healthcare. 

You'll
join a collaborative and ambitious leadership team that values innovation,
continuous improvement and customer focus. You'll have the autonomy to shape
our Product strategy, champion AI innovation and lead transformational change
across the organisation. 

If
you're excited by the opportunity to build outstanding products, harness the
potential of AI and deliver meaningful improvements for healthcare
professionals and customers, we'd love to hear from you. 

Apply today and help us
redefine the future of care.

What happens next: 

Complete our Smart Application process to self qualify: 

To apply for this role, please submit your CV
and complete the short screening questionnaire which will make sure this
opportunity aligns with your experience and expectations and they will help us
review your application more efficiently. 

To apply and
find out more about us click here: https://www.newcrosshealthcare.com/ 

We look forward to learning more about you! 

Equality, diversity, and inclusion: