Director, PS Operations & Delivery

Sapiens is hiring a Director of PS Operations & Delivery - a role at the heart of our Professional Services function. You’ll own the operational and strategic engine that powers delivery excellence across the Business Unit: setting the standard for performance visibility, financial discipline, and scalable process while acting as a trusted  

This is a role for someone who thinks strategically, executes with precision, and knows how to bring others along with them. If you’re ready to shape how a high-performing PS function runs - and grows - we’d love to hear from you. 

Location: London - WC2 (Flexible Hybrid working model) 

More About the Role ...

As Director of PS Operations & Delivery, you will define and drive the operational foundations that enable the Professional Services function to scale with confidence. You’ll lead cross-functional alignment, own performance and financial governance, and champion the process improvements that make the whole team more effective. 

This is a role that sits at the intersection of strategy and execution - equally comfortable shaping long-term direction and rolling up your sleeves to get things done. You’ll carry real influence with senior stakeholders and, as the function grows, build and lead a team of your own. 

Key Responsibilities ...

Strategic Leadership & Thought Partnership 

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  Serve as a trusted strategic advisor to the PS Lead, bringing structured thinking to operational and business challenges 

  
  

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  Drive cross-functional alignment across Delivery, Finance, Sales, and other functions - facilitating decision-making with clarity and confidence 

  
  

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  Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders 

  
  

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  Contribute to the PS function’s longer-term planning and organisational direction 

  
  

Financial Control & Commercial Governance 

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  Own financial performance oversight across the PS portfolio, working in close partnership with Finance 

  
  

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  Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity 

  
  

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  Maintain rigorous CRM governance and pipeline hygiene — ensuring leadership always has an accurate picture 

  
  

Performance Visibility & Reporting 

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  Define and own the KPI framework that gives complete visibility across the PS & Delivery function 

  
  

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  Set and uphold reporting standards, working with Programme Directors on portfolio-level status and progress tracking 

  
  

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  Lead performance reporting for strategic initiatives, including AI programmes and cross-functional workstreams 

  
  

Governance, Process & Delivery Excellence 

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  Lead the design and implementation of scalable, standardised processes that remove operational friction and raise the bar on delivery consistency 

  
  

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  Partner with Programme Directors to ensure execution alignment and governance rigour across the portfolio 

  
  

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  Own the CLM system - including contract approval workflows and internal governance cycles 

  
  

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  Maintain the Delivery organisational structure, keeping it accurate and fit for purpose as the function evolves 

  
  

Knowledge Management & Internal Communications 

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  Own the central knowledge repository - ensuring it is structured, current, and actively used 

  
  

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  Drive the standardisation and embedding of lessons learned across project delivery 

  
  

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  Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed 

  
  

Commercial Support 

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  Bring operational leadership to RFP responses and proposal preparation, coordinating across Sales, Delivery, and SMEs to produce compelling, high-quality bid content 

  
  

AI & Automation 

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  Champion the adoption of AI-driven tools for reporting automation, workflow optimisation, and data analysis - identifying opportunities to embed smarter ways of working across the function 

  
  

People Leadership 

While this role is initially an individual contributor position, it carries a clear people leadership trajectory. As the PS function grows, you will be expected to build, lead, and develop a small operations team - setting direction, managing performance, and creating an environment where people do their best work. 

What We’re Looking For ...

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  Proven experience in a senior operations, programme, or delivery leadership role - ideally within a Professional Services or consulting environment 

  
  

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  Strong financial acumen with direct experience of budget management, forecasting, and commercial governance 

  
  

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  Exceptional stakeholder management skills - able to influence and advise at senior leadership level 

  
  

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  A track record of designing and implementing process improvement at scale 

  
  

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  Comfortable working across strategy and execution, and in ambiguous, fast-moving environments 

  
  

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  Experience with AI or automation tools applied to operational workflows is a strong advantage 

  
  

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  People management experience, or a demonstrated readiness to step into a leadership remit