DFG Service Coordinator – 3 Month Contract

Summary

Responsibilities

• Manage and process Disabled Facilities Grant referrals using the case management system.
  


• Serve as the first point of contact for residents, carers, contractors, and partner organizations.
  


• Provide administrative support to the Home Adaptations Service.
  


• Assist residents with DFG applications and related inquiries.
  


• Conduct home visits as needed to support residents with administrative processes.
  


• Maintain accurate records and update case management systems.
  


• Coordinate customer surveys and KPI reporting.
  


• Raise purchase orders, process invoices, and support payment processes.
  


• Arrange meetings, take minutes, and manage correspondence.
  


• Liaise with internal departments, contractors, and external agencies.
  


• Respond to service requests, inquiries, and complaints professionally and promptly.
  


• Support the effective delivery of a person-centered home adaptations service.
  

Essential

• Experience in an administrative or service coordination role.
  


• Experience interacting directly with customers, residents, or service users.
  


• Strong organizational and administrative skills.
  


• Experience maintaining databases and computerised record systems.
  


• Excellent communication and interpersonal skills.
  


• Ability to manage competing priorities and meet deadlines.
  


• Proficiency in Microsoft Office and IT systems.
  


• Understanding of confidentiality and data protection requirements.
  


• Ability to work effectively both independently and as part of a team.
  


• GCSE English and Maths (or equivalent).
  


• Enhanced DBS.
  

Desirable

• Experience within Adult Social Care, Housing, DFG Services, or Local Government.
  


• Experience processing referrals and managing case records.
  


• Knowledge of home adaptations or Disabled Facilities Grant processes.
  


• Experience working with contractors and external partners.
  

What's on Offer?

• £21.53 per hour (Umbrella)
  


• 3 Month Contract
  


• Location: Hackney, London
  


• Enhanced DBS Required
  


• Bi-weekly Pay
  


• Opportunity to support vulnerable residents through a vital home adaptations service.
  


• A varied role combining administration, customer service, coordination, and stakeholder engagement.