Dispatcher

What Drives Us? 

ADUSA Transportation, LLC is the transportation company of Ahold Delhaize USA, providing transportation services to one of the largest grocery retail supply chains in the nation. ADUSA Transportation supports the great local brands of Ahold Delhaize USA – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop – enabling these brands to serve their customers through a variety of channels all along the East Coast. In 2020, ADUSA Transportation and its third-party partners delivered more than 1.2 billion cases or 10 billion retail units to the local brands. Visit ADUSA Transportation on LinkedIn to learn more about exciting career opportunities.  

Our Values  

More important than what we do is how we do it. Together, we model our values in everything that we do: Courage, Care, Teamwork, Integrity and Humor.  

Position Summary: Dispatcher 
As a dispatcher, you will manage and direct work activities of drivers and coordinate the flow of goods to our retail stores efficiently, safely, and legally for our business. You will serve our customers efficiently and consistently while reducing the cost of deliveries through proper driver and equipment assignments and effectively routing inbound and outbound loads. You will use your skills to reduce road costs through innovate routing decisions which directly affect transportation revenue lines. 

 
Duties and Responsibilities 
 

•Call stores to notify them of delivery schedule changes, delays, early arrivals, or any conflicts with accurate scheduling of deliveries 
•Dispatch available grocery/perishables loads and maintain delivery logs for all delivery tickets and outbound/inbound loads as drivers return with delivery tickets to ensure accurate flow of dispatch operations and on time arrivals and departures 
•Assist drivers when needed 
•Set up salvage pick-ups when needed 
•Complete any required reports assigned 
•Effectively manage all aspects of work through use of the Transportation System 

•Coordinate with several work units to balance and reach projected daily workloads with contract carriers, including LTL & TL freight.  

•Act as a key contact person for all outside customers, interacting on a daily basis for scheduling pick-ups, deliveries, appointments between retail, for-hire and backhauls. 
•Coordinate planning and decision making in order to best aid the flow of operations of various groups throughout distribution 
•Assist in coordination receipt of priority loads between merchandisers and warehouse 
•Assist and help resolve payroll hours through clarification of job assignment 
•Coordinate work flow with other terminals 
•Meet all corresponding time for department start-ups and dispatch times in order to perform and complete all order routing and setup duties  
•Coordinate and assist in backhauls scheduling and processing by communicating with vendors, perishable, and grocery departments concerning unloading.   

•Communicate with other DC’s on backhauls consigned to their facility when applicable 
•Ensure compliance with Delhaize America standards in the areas of accuracy, safety and productivity. 

Minimum Qualifications  
•Able to reach, stoop, bend and lift up to and including 30 lbs. 
•Able to work in a warehouse environment with varying conditions (i.e. cool temperatures, concrete floors, powered industrial trucks) 

 
Preferred Qualifications  

•High School Education  
•Knowledge of the transportation function along with a working knowledge of DOT regulations and requirements 

Skills and Abilities 
•Excellent customer service, verbal, and written communication skills 
•Ability to meet production standards set by the company 
•Able to use personal computer for data entry and research purposes 
•Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast paced environment