Disrepair Administrator

Join a well-established Housing Association in a key administrative role supporting the delivery of an effective Disrepair service across a large housing portfolio. This Disrepair Administrator position offers the opportunity to work closely with Technical Officers, housing management teams, contractors and residents, helping to ensure Disrepair cases are accurately recorded, monitored and progressed within the required timescales.
You’ll be providing essential administrative support to the Disrepair, Damp and Mould service, maintaining accurate case records, monitoring contractor performance and helping to coordinate inspections, appointments and repairs. This is a great opportunity for someone who is organised, detail-focused and has an understanding of social housing, repairs or property services.
We’d love to hear from anyone with a background as a Disrepair Administrator, Repairs Administrator, Housing Administrator, Repairs Coordinator, Property Services Administrator, Housing Officer or someone with experience working within social housing, property services or a local authority environment.

As a Disrepair Administrator, you will be:

Supporting the delivery and administration of Disrepair Claims, including assisting Technical Officers with site visits where required
Maintaining clear and accurate records of all Disrepair cases in line with relevant procedures and disclosure requirements
Monitoring the progress of Disrepair cases and ensuring all relevant parties are kept updated
Monitoring contractor performance, repairs activity and payments
Managing and monitoring No Access issues and liaising with contractors to rearrange appointments
Working closely with Project Officers to arrange timely inspections and site appointments
Preparing information for complaints, Subject Access Requests, MP enquiries and Members' enquiries
Updating trackers and analysing systems and data to support effective service delivery
Taking meeting minutes and distributing information to internal teams and external contractorsI’d love to speak to anyone who has:

Experience working within social housing, housing repairs, property services or a local authority environment
Experience dealing with or supporting Disrepair cases would be highly beneficial
Experience monitoring repairs, construction or maintenance contractors
Experience working with complaints, policies and procedures
Experience carrying out quality checks on completed works and customer satisfaction
Strong organisational and time management skills, with excellent attention to detail
Good analytical skills and the ability to work confidently with systems and data
Excellent communication and customer service skills, with the ability to work with residents, contractors and internal stakeholdersKey requirements for this Disrepair Administrator role:

Strong working knowledge of Microsoft Excel and Word – essential
Excellent administrative and organisational skills
Ability to maintain accurate records and manage multiple cases and deadlines
Ability to work effectively as part of a team and contribute to continuous improvement
A fast learner who can quickly understand Disrepair procedures and processes
Knowledge of building repairs and maintenance would be beneficial
Knowledge of Disrepair legislation, government guidance and best practice would be advantageousThe role is offering the following benefits:

Full-time working hours
Temp till March 2027 
Rolling contract providing consistent and stable work
Opportunity to gain further experience within social housing Disrepair
Opportunity to work closely with Technical Officers, contractors and housing management teams
A role where you will directly contribute to improving the service provided to residentsThis role is offering an hourly rate of £18.00 per hour.

Travel & Location
This role is based in Tamworth, with the successful candidate working closely with housing management teams, Technical Officers, contractors and residents across the housing portfolio. There may be a requirement to attend site visits alongside Technical Officers, so the ability to travel to different locations as required would be beneficial.

If this Disrepair Administrator role sounds like your next opportunity, please apply now or contact Olivia Taylor at Niyaa People on (phone number removed) or (url removed)
Only candidates based in UK and eligible to work in UK are allowed