Disrepair Scheduling Manager

TristoneNash are working with a reputable housing provider, who are looking to recruit a Disrepair Scheduling Manager on a permanent basis

As a key member of the Damp, Mould & Disrepair Team, you will work with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements and timescales.

You will be the trusted partner to the business for all legal disrepair cases, housing ombudsman investigations, insurance claims and other high profile complaints.

Duties will include:

• Ensuring that disrepair Pre- and Post-Inspections are scheduled and recorded appropriately within required SLAs to include confirmation letters to customers and other relevant parties.
• Responsible for ensuring the Case Management Database is kept up to date and accurate. Provide updates at weekly case management review meetings with relevant stakeholders. Ensure that all relevant case documents are distributed as required.
• Supporting the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
• Working collaboratively with the Complaints team on cases that are running in conjunction with legal disrepair cases.
• Line Management of Disrepair administration and scheduling functions within the Damp, Mould & Disrepair Team,
• Be the escalation point of contact for all internal and external stakeholders on matters relating to open disrepairs cases and high-level complaints.
• To attend Court injunction proceedings, to give evidence on the documents relating to the case.

We are looking for specific knowledge and experience including:

• A sound working knowledge of legal disrepair process and the company’s obligations as set out legally and through our regulator and ombudsman.
• Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
• A flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
• Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
• Experience of line managing and developing a high performing operational team.
• Excellent level of understanding of Microsoft programmes and in-house database systems.
• Social Housing experience would be advantageous