Distribution Operations Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Job Title: Distribution Operations Manager

Company: Carrier Global (in collaboration with Viessmann)
Function: Supply Chain / Operations / Sales & Operations Planning (S&OP)
Location: Unit 7 Borderlake House, Riverside Industrial Estate, St Albans AL2 1HG, United Kingdom
Remote Type: Hybrid
Job Type: Full-time

Company Overview

Carrier Global is a global leader in intelligent climate and energy solutions, specialising in heating, ventilation, air conditioning (HVAC), refrigeration, and building automation technologies. The company is committed to delivering sustainable, high-performance systems that improve indoor environments while reducing environmental impact.

Viessmann is a leading international manufacturer of heating, cooling, and renewable energy solutions, with a strong focus on decarbonisation and the transition to sustainable energy systems.

Together, Carrier and Viessmann combine global engineering strength and innovation in sustainable building technologies, supporting customers with advanced HVAC and energy-efficient solutions across residential, commercial, and industrial markets.

Role Summary

The Distribution Operations Manager is responsible for end-to-end coordination of forecasting, stock management, and operational reporting across the Toshiba / Carrier DX VRF product portfolio. This role ensures alignment between sales, distribution, and supply chain functions through robust PSI governance, data accuracy, and continuous process improvement.

The role acts as a key driver of operational excellence, supporting demand planning accuracy, inventory optimisation, and cross-functional decision-making across Direct and Distribution channels.

Key Responsibilities

Sales & Operations Planning (PSI Ownership)

• Collate and consolidate forecast data from distributors into a single, standardised reporting view
• Own and continuously improve the PSI (Plan, Stock, Inventory) reporting framework
• Enhance PSI reporting by introducing new metrics to improve stock visibility and decision-making
• Lead PSI review meetings with Sales, Project Management, Order Processing, and Sales Leadership teams
• Ensure alignment of stakeholders on stock position, demand outlook, and supply constraints

Forecasting & Reporting

• Run A-Code reports for direct project tracking and analysis
• Maintain and validate stock availability and PSI reporting accuracy
• Review backlog across Direct and Distribution channels to ensure accurate forecasting alignment
• Ensure forward-looking sales month accuracy across demand inputs

Inventory & Stock Management

• Manage inventory across Toshiba / Carrier DX VRF product range
• Maintain visibility of:
  • Excess & Obsolete (E&O) stock in alignment with Sales Management strategy
  • Damaged stock tracking and reporting
  • B-graded stock visibility to Sales teams
• Communicate stock positioning clearly across stakeholders

Product Lifecycle & Planning

• Partner with Product Management to define and refine phase-in / phase-out logic
• Support smooth product transitions to minimise customer disruption
• Improve lifecycle planning processes for supply continuity and optimisation

Process Improvement & Operational Excellence

• Review and streamline operational processes across Sales, Order Processing, and Supply Chain
• Lead improvements in:
  • Sales order processing (including mailbox management)
  • Stock allocation management
  • Backlog management
  • SAP reporting and data integrity
  • Customer and internal stock enquiries
  • Audit data management
  • Internal contact mapping and workflows
• Project manage cross-functional improvements within the Carrier ACE framework

Demand Allocation & Customer Support

• Own stock allocation decisions based on demand patterns (current and historical)
• Act as primary contact for order administrators and sales teams on stock allocation and availability
• Ensure fair and transparent allocation across all customers and channels

Governance & Reporting Framework

• Own the Sales & Operations “Thermostat” (central performance tracking matrix)
• Ensure consistent reporting and governance of operational KPIs
• Drive accountability through data-led insights and performance tracking

Pay Range

The annual salary for this position is between £34,500.00-£69,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.   

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 22 June 2026

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Use of AI in Recruitment

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.