DMS Specialist

Job DescriptionLeading US law firm in stunning new City offices is hiring a new DMS Specialist, with the firm using NetDocuments (NetDocs) as their Document Management System with a salary to £80,000.9:30am to 5:30pmOffices by Liverpool Street/Fenchurch Street Hybrid WorkingSalary to £80,000The DMS Specialist role is to provide support for NetDocuments, a cloud-based document management application. Duties include executing client upgrade testing, adjusting system configurations, overseeing third-party integrations, and managing software updates, advocating for system enhancements and maintaining system documentation. Additionally, the DMS Specialist provides support to users firmwide which may include, but is not limited to troubleshooting incidents, resolving user issues, contributing to training efforts, supporting the discovery needs of the Office of General Counsel and operational needs of Records Management.DMS Specialist duties and responsibilities:Resolve cabinet, workspace and document access issues.This will include working with both Service Desk personnel and end users.Troubleshoot NetDocuments errors. This includes interpreting error messages and diagnosing issues with integrated applications (i.e. MS Office, Outlook, etc). Must be able to work with vendors and/or other internal technical resources.Assist with evaluation of new NetDocuments releases & testing and implementation of new functionality as needed.Provide support for our cloud based NetDocuments application including updates, configurations, integrations, enhancements, and troubleshooting.Provide support for related systems and integrations including Intapp Walls, Litera CAM, SSRS reports, various other reporting tools, cloud integrations, data warehouse data integrations, and security components.Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and front-end perspective.In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.Evaluate, test and integrate new software and upgrades to existing software. This may also entail identifying web server requirements.Define desktop packaging requirements and prepare applications for installation into the production environment using Firm standard tools and methodologies.Monitor all components of the DMS environment for security, performance and stability.Interface with NetDocuments and other vendors as appropriate to resolve problems.DMS Specialist Qualifications:Experience with NetDocuments or a cloud-based information management system.Experience troubleshooting integration issues with MS Office and Adobe Acrobat.Excellent troubleshooting skills.Ability to communicate effectively with senior level users.The ability to develop technical documentation for both a technical and non-technical audienceLaw firm or professional services industry experience supporting cloud-based applications.