Documentation Specialist

The Documentation Specialist will play a key role in ensuring all customer documentation requirements are met accurately and efficiently. This position in the FMCG industry requires excellent attention to detail and a commitment.

Client Details

This opportunity is with a reputable organisation in the FMCG sector. The company prides itself on its strong presence in the market and its dedication to delivering high-quality products and services to its customers.

Description

• Log and file all customer questionnaires from reception to completion, including customer portal requests
• Maintain clear communication with the customer, the sales manager and other business partners during the completion process of questionnaires and queries to manage priorities
• Complete customer questionnaires within the agreed lead time and coordinate with other departments to obtain information needed for customers
• Respond to customer short queries related to regulatory, food safety, quality and CSR/ESG matters
• Support Continuous Improvement program initiatives

Profile

A successful Documentation Specialist should have:

• Previous experience as a documentation specialist
• Great understanding of Quality requirements and standards in the food industry (ISO, HACCP, BRC, GFSi, etc.)
• Experience within a Quality, Technical or R&D role in the Food Industry would be desirable
• IT literate with proficiency in Microsoft Office applications. Especially proficient in Excel
• Experience working with retail online specification systems desirable (QADEX, Hamilton Grant etc.)
• Understanding of food ingredients and their functionalities
• Food labelling / Food legislation training or understanding is essential.
• Able to handle changes in priorities
• Ability to work under pressure to tight timelines
• Basic knowledge of Chemistry would be useful along with numerical confidence.

Job Offer

• Competitive salary
• Hybrid working model with three days in the Maidstone office.
• Generous holiday allowance and supportive company culture.
• Opportunities for growth and development within the FMCG industry.