Domain Consultant -SME

Role Summary

The Domain Consultant will act as a subject‑matter expert (SME) for RSA insurance platforms, bridging business requirements and technology delivery. The role requires strong insurance domain knowledge, stakeholder engagement, and the ability to translate business needs into actionable functional and solution inputs for delivery teams.

Key Responsibilities

• Act as a domain SME for Insurance business areas such as Claims, Policy Administration, Underwriting, Billing, or related platforms.
  


• Engage with RSA business stakeholders to understand requirements, pain points, and transformation goals.
  


• Translate business requirements into functional specifications, solution inputs, and backlog items.
  


• Support solution definition, process design, and impact analysis for change initiatives.
  


• Provide domain guidance during design, development, testing, and UAT phases.
  


• Review functional designs, user stories, and test scenarios to ensure business alignment.
  


• Support production issues with business impact analysis and prioritization.
  


• Collaborate with Architects, Delivery Managers, and Engineering teams to ensure solutions meet business intent.
  


• Participate in governance forums, workshops, and client discussions as a trusted advisor.
  

Domain & Functional Skills (Mandatory)

• Strong experience in General Insurance domain (preferably P&C)
  


• Hands‑on knowledge of Claims / Policy / Billing / Underwriting processes
  


• Experience working on core insurance platforms and surrounding ecosystems
  


• Ability to perform business analysis, functional design, and process mapping
  


• Strong understanding of end‑to‑end insurance value chain
  

Technical & Delivery Exposure

• Experience working closely with .NET / Java / Digital platforms (no coding required)
  


• Understanding of Agile / Scrum / SAFe delivery models
  


• Exposure to UAT planning, execution, and business sign‑off
  


• Ability to work with distributed onshore–offshore delivery teams
  

Experience & Qualifications

• 12+ years overall experience with 5+ years in Insurance domain consulting
  


• Prior onsite client‑facing experience (UK/Europe preferred)
  


• Experience working in large enterprise / regulated environments
  


• Strong communication and stakeholder‑management skills
  

Behavioral & Leadership Skills

• Strong consulting and advisory mindset
  


• Ability to influence business and technology stakeholders
  


• Excellent analytical and problem‑solving skills
  


• Comfortable working in complex, multi‑vendor environments