Domestic Sales Lead

At Johnsons, we are looking for a motivated and
customer -focused Domestic Sales Lead to join our team. The successful candidate
will be responsible for converting enquiries into confirmed bookings by
providing professional advice, accurate quotations, and excellent customer
service throughout the sales process.

This role requires strong communication skills, attention
to detail, and the ability to build trust with customers. The Domestics Sales Lead will be based in the Staffordshire area, with nationwide travel where necessary.

Key Responsibilities

• Respond
  promptly to incoming domestic removals enquiries via telephone, email,
  website, and other channels.
  
• Arrange
  and conduct home surveys (virtual or in -person) where required.
  
• Assess
  customers' removal requirements and prepare accurate quotations.
  
• Follow
  up quotations to maximise conversion rates and secure bookings.
  
• Build
  positive relationships with customers, providing reassurance and
  professional guidance throughout the sales process.
  
• Maintain
  accurate customer records within the company's CRM system.
  
• Liaise
  closely with the Operations team to ensure smooth handover of confirmed
  jobs.
  
• Achieve
  individual sales targets and key performance indicators (KPIs).
  
• Resolve
  customer queries and provide exceptional pre -move customer service.
  
• Stay
  up to date with company services, pricing, and industry developments.
  
• Represent
  the company professionally at all times, maintaining its reputation for
  quality and service.
  

Equal Opportunity Statement: 

All aspects of employment, including the decision to hire,
promote, discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate based on race, colour,
religion, marital status, age, national origin, ancestry, physical or mental
disability, medical condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, or any other status protected by
law. 

We have a long heritage of being an inclusive employer
which provides training and development in a positive learning environment.

Requirements

Essential

• Previous
  experience in a sales or customer service role.
  
• Excellent
  verbal and written communication skills.
  
• Strong
  organisational and time management abilities.
  
• Ability
  to build rapport and confidently close sales.
  
• Good
  IT skills, including Microsoft Office and CRM systems.
  
• High
  level of attention to detail and accuracy.
  
• Ability
  to work independently and as part of a team.
  
• Full
  UK driving licence (if home surveys are required).
  

Desirable

• Experience
  within the removals, logistics, relocation, or storage industry.
  
• Experience
  carrying out home surveys.
  
• Knowledge
  of domestic removals processes and pricing.
  
• Familiarity
  with BAR (British Association of Removers) standards.
  

Personal Attributes

• Friendly,
  professional, and approachable.
  
• Customer -focused
  with a genuine desire to help.
  
• Self -motivated
  and target -driven.
  
• Calm
  under pressure and able to prioritise effectively.
  
• Strong
  problem -solving skills.
  
• Positive
  attitude with a proactive approach to sales.
  

Benefits

Benefits

• Car
  Allowance
  
• Death
  in Service Benefits
  
• Company
  Pension