Donor Follow Up Coordinator (Fixed-Term)

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Donor Follow Up Coordinator to join
our Donor Follow Up team.

This vacancy may close prior to the advertised date dependent on the number of applications. So if the position is of interest, please be sure to apply at your nearest convenience.

Title: Donor Follow Up Coordinator

Salary: £28,976 per annum

Contract: Fixed-term (Until October 31st, potential to be extended)

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London (2 days per week on-site)

Job Summary

As the Donor Follow Up Coordinator, your responsibilities will include:

• Providing support to donors on all aspects of their recovery, including their physical and emotional health.


• Conducting follow up questionnaires with donors by telephone, email, or our CRM database. Reviewing information provided by our donors and ensuring that any complaints or recovery symptoms are accurately documented and managed appropriately.


• Maintaining and accurately updating our donor/patient database and dealing with sensitive donor and patient information working within our quality standards to meet our accreditation and regulatory requirements.


• Working with patients, donors, UK transplant centre coordinators and international registries to facilitate the patient-donor journey, complying with out donor-patient confidentiality policy. This includes reviewing donor-patient correspondence, managing direct contact requests and queries.


• Collaborating with and providing cover for the team, actively sharing best practice and supporting your colleagues.


• Demonstrating great customer service, excellent interpersonal and relationship building skills and confidence in handing medical and emotional health information and be able to make decisions in sensitive situations.

What’s in it for you?

• A competitive salary


• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme


• A stimulating work environment full of opportunities to learn and develop


• Life Assurance of four times annual salary


• Travel season ticket loan, Cycle to work Scheme


• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description here, and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.