Drainage Engineer - Southampton (Hampshire)

Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.

In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.

Our Brands:

• Drain Doctor

• Bright & Beautiful

• Countrywide Grounds Maintenance

• Dream Doors

• Pimlico Plumbers London

• Greensleeves Lawn Care

Brand Info:

Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.

The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.

• Liaise with commercial and domestic customers on site.

• Customer service – engaging with customers in a professional manner.

• Investigate and diagnose issues via site surveys.

• Advise customers as to solutions and implementing accordingly, this may include:
  - Drain clearance
  - De-scaling and root cutting
  - Performing minor excavations and patch lining
  - Preventative maintenance

• Use high-pressure water jetters, CCTV camera survey equipment and rods.

• Identify potential concerns and making recommendations to customers for additional work.

• Interpret and work with drainage drawings, operating independently in areas of expertise.

• Drive Brand awareness through professional appearance, interactions and technical knowledge.

• Share knowledge and best practice with colleagues.

• Make recommendations to the Regional Development Managers to the success of the region.

• Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.

Experience/skills/knowledge:

• 1 year’s previous experience of working within the drainage sector.

• Ideally 1 years’ experience/knowledge of plumbing principles

• Drainage tanker experience (preferred)

• Full clean UK driving license with flexibility to travel.

• CSCS card holder (preferred)

• Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).

• High-pressure water jetting (HPWJ) certification

• Excellent verbal and written communication skills

• A DBS check will be part of the on-boarding process

• To be able to work as part of an on-call rota providing a 24 hr service.

Characteristics:

• Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.

• Positive, can-do attitude and ability to problem solve

• Organised, goal orientated and willing to learn

• Able to work on your own and enjoy working outside.

• Motivated

• Customer centric