Drainage Operations Manager

About the Role

We are looking to recruit an experienced Drainage Operations Manager to take full responsibility for a busy drainage division.

This is a key leadership role within the business. Drainage plays a central role and supports a number of services including damp, roofing, pest control, plumbing, leak detection, and restoration.

You will be managing an established team of around 13 staff, with the objective of growing and strengthening the division over the next 12 months.

We are looking for someone who wants to take ownership, build a team, improve systems, and play a major role in the continued growth of the business.

What We're Looking For

Based within 1 hour of Fulham (SW6)
Full UK driving licence
At least 5 years' experience managing drainage operations or similar field-based teams
Strong technical knowledge of:
CCTV surveys
Jetting and lining
Excavations and repairs
Surface water systems and rainwater goods
Experience handling reactive works and emergency callouts
Strong leadership and communication skills
Commercial awareness - able to manage costs, margins, and productivity
Good understanding of health & safety standards
Experience using CRM/job management systems
Strong organisational and project management skillsWe're looking for someone who is reliable, driven, professional, and confident leading a team while maintaining high standards.

Key Responsibilities

Leadership & Operations

Oversee day-to-day drainage operations
Ensure all jobs are completed safely, on time, and to a high standard
Manage engineers, supervisors, and office support staff

Team Development

Lead and support the team to perform at their best
Improve training, standards, and accountability
Help grow the team through recruitment and retention

Workflow & Systems

Ensure all work follows company processes and is tracked correctly
Maintain accurate records and reporting
Make sure emergency and reactive jobs are handled efficiently

Cross-Team Collaboration

Work closely with other departments including damp, roofing, and pest control
Ensure jobs are coordinated properly across divisions
Support identifying issues that link to drainage problems

Commercial Management

Manage budgets, labour efficiency, and job profitability
Improve performance through better planning and reduced rework
Monitor KPIs such as productivity, margins, and completion rates

Quality, Compliance & Safety

Maintain high standards across all work
Ensure health & safety procedures are followed
Oversee job sign-offs, reporting, and documentation

About the Business

This is a London-based property services operation delivering a range of services including drainage, damp, roofing, pest control, and restoration.

The different service areas work closely together, as many property issues are interconnected, with drainage often playing a key role in identifying and resolving problems.

What We Offer

Monday to Friday, 8am - 5pm
Overtime opportunities
Competitive salary (based on experience)
Performance bonus linked to KPIs
28-30 days holiday (including bank holidays)
Company vehicle and fuel card
Career development opportunities
Supportive and fast-paced working environmentIf you are interested in this position please apply or call Tanya on (phone number removed)
Only candidates based in UK and eligible to work in UK are allowed