Dual Service Operative

Job Role: Dual
Service Operative (Security & Cleaning)

Working Hours: 4 on 4 off shift pattern (07:00-19:00) - average 42 hours per week

Pay: £13.21 per hour

Location: Longton Exchange Shopping Centre, Stoke-on-Trent, ST3 2JA

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,
for an experienced Dual Service Operative (Security & Cleaning) to join our
established team based at Longton Exchange Shopping Centre, Stoke-on-Trent. 

The successful candidate must have a valid SIA Licence as a
minimum. You will be part of a forward thinking team that delivers a high level
of customer service, assisting with the site cleaning and security and overall running of the centre. 

Duties include:

• Protecting the client’s property, people and/or assets by
  providing security services in direct accordance with the sites published
  Assignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities;
  informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate and
  appropriate manner to the Control Room/ Shift Manager/Operations
  Manager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations, information,
  occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation by
  complying with legal requirements
  
• React accordingly to any cleaning needs such as litter picking
  and reactive cleaning of spillages, mopping and upkeep of centre.
  
• Contributing to team effort by accomplishing related results
  as needed
  
• Acting as a first line support to customers and visitors to
  site, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordingly
  to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  

Requirements

• Full
  5-year employment checkable history
  
• Valid
  frontline SIA licence DS or SG
  
• Customer
  Service experience and confidence to handle conflict in a correct
  manner
  
• Flexible
  to meet the job requirements
  
• Excellent
  communication skills both written and verbal
  
• Smart
  appearance and be well-groomed
  
• Reliable
  and punctual
  
• High
  level of enthusiasm and passion
  
• Ability
  to work in a fast-moving environment
  

Benefits

• Access to a range of nationally recognised courses to help
  further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with
  financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum
  requirement for auto-enrolment)
  
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provide
  
• Free Employee Assistance Programme 24/7 including access to
  counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

If you would like to be considered
for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Dual Service Operative,
Security & Cleaning Operative, Security Operative, Patrol Officer, Shopping
Centre Security Officer, Security Enforcement Officer, Customer Security Officer

Within commuting distance of: Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek