Duty Control Room Operator

Job Role: Duty Control Room Operator

Shift Pattern: 4 on 4 off
rotating shift pattern - following the following pattern: 2 days, 2 nights, 4 off

Working
Hours: days (6:00 -18:00) / nights (18:00 -6:00) - 12 -hour shifts, average 42 hours per week

Pay: £28,938 per annum (£13.25 per
hour)

Location: Anchor
Group Services Head Office - Carlton House, Chester Business Park, CH4 9QE

Reporting
to: Control
Room Manager

Overview

An exciting opportunity has
arisen for a Duty Control Room Operator to join the established Anchor Group
Services’ Control team based at our Head Quarters in Chester Business Park.

The successful candidate
will be responsible for time and attendance monitoring for site -based security
and cleaning teams, staff scheduling, CCTV alarm processing and the
coordination of Anchor’s key holding and alarm response team.

You’ll play a key role in ensuring seamless staffing operations across
multiple sites by actively managing shift assignments, handling last -minute
absences, and ensuring that all vacant positions are filled in a timely and
efficient manner.

This is an excellent
opportunity for someone with strong coordination skills, a background in
control room operations and with a drive to enhance your security career.

Duties include:

• Co -ordinating
  multiple site systems and monitoring booking on and off check calls.
  
• Quickly respond to unplanned
  absences or staffing issues by reallocating staff or calling in relief
  personnel.
  
• Maintain up -to -date records of
  all rosters and ensure all vacant shifts are filled in line with operational
  requirements.
  
• Communicate clearly and
  professionally with on -site teams regarding shift changes and staffing
  adjustments.
  
• Proactively
  and continuously monitor the site -based security and cleaning teams by
  obtaining, collating and reviewing information from multiple sources.
  
• Manage and assign shifts across multiple sites, ensuring sufficient coverage at all times.
  
• Ensure
  accurate and timely logging and recording of all required information using
  available IT systems and in accordance with operational processes and guidance.
  
• Provide
  information, data and appropriate advice and guidance to relevant parties in a
  timely manner depending on their needs and using available systems.
  
• Promoting
  a culture of excellence and continuous improvement at all times.
  

Requirements

Benefits