Duty Manager

As a Duty Manager you will:

• Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Take initiative in accommodating the customers’ needs in a resourceful manner
• Ensure safety and security procedures are adhered to and property keys are signed for every shift
• Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
• Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved

The successful Duty Manager would have:

• Excellent team leading and guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Ability to work with IT systems and PMS
• The ability to communicate and organize yourself in line with different expectations
• A good command of English is essential, a second language is advantageous