Duty Manager

• Salary: Dependent on Experience (DOE)
• Location: Cumbria
• Job Type: Full-time, Permanent
• Working Days: 5 days out of 7

We are looking for a proactive and experienced Duty Manager to join our busy café in Cumbria. This full-time, permanent position is perfect for someone who thrives in a dynamic environment and is committed to providing outstanding customer service.

• Oversee daily café operations and ensure the café runs smoothly.
• Manage and schedule staff, ensuring adequate coverage during peak times.
• Train new staff members and provide ongoing training for existing staff.
• Handle customer inquiries and resolve any issues to maintain high customer satisfaction.
• Ensure compliance with health and safety regulations.
• Manage inventory and order supplies as needed.
• Monitor café performance and report on financial targets, operational goals, and staff performance.
• Implement strategies to improve efficiency and increase revenue.

• Proven experience as a Duty Manager or similar managerial role in the hospitality industry.
• Strong leadership skills and the ability to manage a diverse team.
• Excellent customer service and communication skills.
• Ability to work flexibly over a 7-day period.
• Knowledge of health and safety regulations.
• Proficient in using management software for scheduling and inventory.

• Competitive salary based on experience.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.
• Staff discounts and incentives.