Duty Manager

Duty Manager

Location: Market Drayton, Shropshire, TF9 1JT

Salary: £27839.67plus excellent benefits

Schedule: Full-time 37 hours per week, working across a 3-week rota that includes days, evenings, weekends and public holidays.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As Duty Manager, you'll play a vital role in creating a safe, welcoming and enjoyable environment for customers, colleagues and community partners. From leading daily operations to responding to emergencies and supporting service improvements, you'll help ensure local people can access high-quality leisure facilities that make a positive impact on health, wellbeing and community life. This is a role where your leadership, care and commitment will help impact a better future while creating an environment where colleagues can grow and thrive.

What you’ll do as a Duty Manager

• Lead the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.


• Promote and maintain a strong health and safety culture, ensuring compliance with policies, procedures and relevant legislation.


• Supervise, support and coordinate colleagues, ensuring effective rota management and clear allocation of tasks.


• Deliver excellent customer service and build positive relationships with customers, community stakeholders and partners.


• Respond confidently to emergencies and take operational control when required.


• Monitor performance, contribute to service improvements and support the delivery of operational and financial objectives.

Does this sound like you?

• Experience working in a supervisory or duty management role within a leisure, hospitality or customer-focused environment.


• A strong commitment to safety, customer care and delivering positive outcomes for communities.


• Confident leadership skills with the ability to motivate, support and develop colleagues.


• Excellent communication skills and the ability to build trust with a wide range of people.


• Able to make sound decisions, solve problems effectively and remain calm under pressure.


• Hold, or be willing to work towards, relevant industry qualifications such as IOSH Managing Safely, National Pool Lifeguard Qualification, First Aid at Work or National Pool Plant Operators Certificate.

What we offer

Free gym membership for you and your immediate family

Free safeguarding training and DBS checks

Free swimming lessons and holiday clubs for one child (50% off for additional children)

21 days’ holiday plus bank holidays

6% employer matched pension contribution

• Training and development opportunities


• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment


• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact [email protected].

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