Duty Technician

Duty Technician in Winchester (SO21) | Experis Search Search These jobs were popular with other job seekers Lead Windows Server Administrator Spectrum It Recruitment Limited Southampton (SO14) £65000.00 - £85000.00 per annum + 5% Pension, 4 days ago 2nd Line Support Engineer Experis Winchester (SO21) Up to £48000 per annum 2 days ago Systems Engineer Defence Park Gate, Southampton (SO31), PO15 5UB Up to £55000.00 per annum 5 days ago Duty Technician Sanderson Government and Defence Winchester (SO21), SO21 £300 - £310 per day 3 weeks ago Senior Infrastructure Delivery Engineer - MSSP Backbone Connect Southampton, Hampshire From £60,000 to £65,000 per annum 1 week ago Field Support Technician Saab UK Fareham (PO14) Negotiable 1 week ago Desktop Support Officer University for the creative arts Farnham, Surrey 2 days ago Telematics Engineer (Field Based) Microlise Southampton, Hampshire £35,000 per annum 2 days ago 2nd Line IT Support Engineer AGILICO WORKPLACE TECHNOLOGY LIMITED Southampton (SO15) 1 week ago SC Cleared Associate Network Engineer Experis Portsmouth (PO1) £300 - £350 per day 21 hours ago NEW Lead Windows Server Administrator Spectrum It Recruitment Limited Southampton (SO14) £65000.00 - £85000.00 per annum + 5% Pension, 4 days ago 2nd Line Support Engineer Experis Winchester (SO21) Up to £48000 per annum 2 days ago Systems Engineer Defence Park Gate, Southampton (SO31), PO15 5UB Up to £55000.00 per annum 5 days ago Duty Technician Sanderson Government and Defence Winchester (SO21), SO21 £300 - £310 per day 3 weeks ago Senior Infrastructure Delivery Engineer - MSSP Backbone Connect Southampton, Hampshire From £60,000 to £65,000 per annum 1 week ago Field Support Technician Saab UK Fareham (PO14) Negotiable 1 week ago Desktop Support Officer University for the creative arts Farnham, Surrey 2 days ago Telematics Engineer (Field Based) Microlise Southampton, Hampshire £35,000 per annum 2 days ago 2nd Line IT Support Engineer AGILICO WORKPLACE TECHNOLOGY LIMITED Southampton (SO15) 1 week ago SC Cleared Associate Network Engineer Experis Portsmouth (PO1) £300 - £350 per day 21 hours ago NEW Duty Technician Experis View Profile Winchester (SO21) Permanent Published: 3 days ago £35000 - £41000 per annum Duty Technician Experis Duty Technician IBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment. About the role As a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently. Key responsibilities Monitor system status and respond to alerts, incidents, and service requests. Manage a personal call queue and ensure cases are progressed and closed in a timely manner. Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue. Resolve issues ranging from simple password resets through to more complex server-related queries. Escalate incidents to 3rd Line teams when required. Work collaboratively with internal technical delivery, development, and project teams. Perform software builds and rebuilds on PCs and laptops. Diagnose and fix hardware faults, including installing upgrades to client hardware. Carry out proactive maintenance to help prevent service disruption. Essential skills and experience Minimum of 5 years unbroken UK residency . Experience handling technical support incidents, requests, and changes. Strong call queue management and incident resolution skills. Ability to work under pressure in a fast-paced support environment. Excellent customer service skills. Experience working as part of a skilled technical team. Confident troubleshooting across hardware, software, and server-related issues. Ability to escalate and communicate issues effectively with 3rd Line and other specialist teams. Desirable skills Excellent written and verbal communication skills. Project details Location: Hursley Remote working: No Clearance requirement: Minimum 5 years UK residency Start date: ASAP Duration: 1 year Team size: 4 Project: Crossing the Border Type of project: Monitoring and IT support for Critical National Infrastructure JRSS: Technical Support Professional - AMS Technologies and environment You'll be working in a diverse technical environment that includes tools and platforms such as Java, Python, Jenkins, Docker, Kubernetes, Prometheus, Kibana, Dynatrace, Postgres, Tomcat, Kafka, Elastic Stack, Spring Boot, and more. The wider stack also includes legacy and modern components, so adaptability and a willingness to learn will be important. What we're looking for We're looking for someone practical, organised, and technically confident, with a proactive approach to support and a strong focus on service quality. If you enjoy solving problems, working as part of a small specialist team, and supporting critical systems, this could be a great opportunity. In Short Industry Recruitment Founded 1987 Location UK Company size 5000+ About Us Experis delivers talent with the powerful combination of the technical skills you're after multiplied by the soft skills that are harder than ever to find. Offering IT resourcing, project solutions and managed services, we enable organisations to cultivate individuals and teams prepared for the digital age. Experis is part of the ManpowerGroup family of brands. ManpowerGroup is
the world leader in innovative workforce solutions, connecting human
potential to the power of business Who We Are We're Experis - the professional resourcing arm of ManpowerGroup and
the largest IT recruiter in Europe; placing more than 44,000 experts
into IT every day. We're a different kind of talent company with a reputation as the
global leader in professional talent and workforce solutions. That's
why over 80% of the Fortune Global 500 turns to us for the professional
talent that will set their business apart. Diversity and Inclusion We pride ourselves on our ability to make a difference to the individuals, communities, and organisations we work with. Social responsibility really is at our core; and we are committed to developing socially inclusive work environments for the long term. In fact, our commitment to sustainability has been recognised in a number prestigious organisations, including the Ethisphere Institute, who named us as being one of the World's Most Ethical Companies for 14 consecutive years, and Fortune Magazine, who listed us as one of the World's Most Admired Companies for 14 years in a row. Develop Your Career Unlocking talent is what we do. Through a structured career ladder
which incorporates extensive training, coaching and mentoring
opportunities, we'll empower you with the tools you need to achieve your
personal best. We'll work with you to build a development path that's aligned to
your aspirations - whether you're at the very start of your career or a seasoned professional. We offer one-day training courses,
digital learning, leadership programmes and many other development
initiatives. Rewards and Recognition Our role is to help our employees develop their careers through
planning, coaching and training. We recognise everyone’s contribution to
our success and reward achievement at every level. Along with generous
commission and bonus schemes, we offer a variety of on-the-spot rewards -
from bottles of fizz, team nights out, and extra days off; to
thrill-seeking experience days, social events and money off vouchers. Similar Duty Technician Jobs Popular with Other Job Seekers Lead Windows Server Administrator Spectrum It Recruitment Limited Southampton (SO14) £65000.00 - £85000.00 per annum + 5% Pension, 4 days ago 2nd Line Support Engineer Experis Winchester (SO21) Up to £48000 per annum 2 days ago Systems Engineer Defence Park Gate, Southampton (SO31), PO15 5UB Up to £55000.00 per annum 5 days ago Duty Technician Sanderson Government and Defence Winchester (SO21), SO21 £300 - £310 per day 3 weeks ago Senior Infrastructure Delivery Engineer - MSSP Backbone Connect Southampton, Hampshire From £60,000 to £65,000 per annum 1 week ago Field Support Technician Saab UK Fareham (PO14) Negotiable 1 week ago Desktop Support Officer University for the creative arts Farnham, Surrey 2 days ago Telematics Engineer (Field Based) Microlise Southampton, Hampshire £35,000 per annum 2 days ago 2nd Line IT Support Engineer AGILICO WORKPLACE TECHNOLOGY LIMITED Southampton (SO15) 1 week ago SC Cleared Associate Network Engineer Experis Portsmouth (PO1) £300 - £350 per day 21 hours ago NEW Engineering jobs Engineering jobs in Winchester Technician jobs Technician jobs in Winchester Jobs in Winchester Get hired. Find success. Totaljobs Jobseekers Recruiters Download The Stepstone Group UK Ltd © 2026