DVP Operations 12 month FTC

This role is a key executive leadership role responsible for the end-to-end operational performance of SEBL. As a member of the Executive Committee, the DVP of Operations will translate strategic priorities into operational excellence, ensuring the business delivers outstanding customer outcomes while driving strong commercial and financial performance. The role provides leadership across Core Operations, Customer Success, Training & Development, and Contract & Performance Management, creating a scalable, efficient, and high-performing operation across the entire customer lifecycle.

The successful candidate will lead the stabilisation and transformation of operations, driving improvements in cost-to-serve, revenue and margin protection, cash collection, service quality, and operational resilience. They will foster a high-performance, data-driven culture, supported by robust governance, performance management, and continuous improvement, while developing the operational capability, leadership, and delivery model needed to support the organisation's long-term growth and strategic ambitions

What skills/experience do I need to be successful?

• Extensive senior leadership experience leading large-scale operational functions within regulated industries, with accountability for end-to-end operational performance;

• Proven track record of delivering operational and commercial improvements, including cost-to-serve reduction, revenue and margin optimisation, customer retention, and cash collection;

• Significant experience leading complex operational transformation programmes, including automation, operating model redesign, offshoring, and continuous improvement;

• Strong commercial and operational expertise, with experience across customer operations, billing, settlements, customer lifecycle management, contracts, performance frameworks, and regulatory compliance.
  

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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