Dynamics 365 CRM Omnichannel Technical Consultant / Developer

Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) | Outside IR35 | £(Apply online only) per day | Fully Remote | 6 Months initial contract

A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply.

Skills Required:

Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice).
Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery.
Power Platform experience - Power Apps and Power Automate
Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design.
Contact centre/telephony knowledge - understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions. Key points:

Greenfield long running project, 6-month extendable contract
Outside IR35
Fully remote (London office, unlikely to need to attend more than once per 6 months)
You may need to pass BPSS level during onboarding
2-4 week notice period to startIf you are a skilled D365 CRM Technical Consultant and want to work Outside IR35, Fully Remote (UK based and clearable to BPSS security level) please apply
Only candidates based in UK and eligible to work in UK are allowed