Dynamics 365 CRM Product Owner

We're seeking an experienced Dynamics 365 Product Owner to play a senior/lead role in a high-impact transformation journey to a fully cloud-native, SaaS-based technology stack built on Azure. This role will be pivotal in shaping and delivering the Dynamics 365 platform as the core of end-to-end business processes.

You will work across the full business lifecycle-from discovery and analysis to implementation and realisation of benefits-driving digitalisation, automation, and data-led innovation.

• Act as Product Owner for Dynamics 365 across a full business value stream

• Lead the delivery lifecycle from discovery to deployment and adoption

• Build strong relationships with stakeholders from front-line to senior leadership

• Conduct business analysis, process mapping, and functional specification creation

• Run collaborative workshops to drive innovation and challenge assumptions

• Manage business change activities including training and colleague engagement

• Conduct technical integration analysis and data mapping

• Stay current with new features across the Microsoft stack and bring innovation into the business

Essential:

• Proven experience as a Product Owner in Dynamics 365 (CE) environments

• Strong stakeholder management across varying seniority levels

• Deep understanding of Microsoft Dynamics 365 functionality and configuration

• Experience with Agile methodologies and cross-functional delivery teams

• Strong analytical skills and ability to write clear user stories and functional specs

• Excellent communication and facilitation skills

Desirable:

• Industry experience in banking or financial services

• Dynamics 365 certifications

• Experience with low-code customisation (e.g. UI, workflows)

• Basic JavaScript/TypeScript familiarity

• Understanding of SQL databases (SQL Server preferred)

• Exposure to Power Platform (Power BI, Power Apps) and Azure services

• Hybrid working model (4 days in office, 1 day remote)

• Wellbeing support

• Optional private medical and dental insurance

• Non-contributory pension scheme

• Discretionary bonus

• Life assurance, critical illness, and income protection

• Season ticket loan and electric vehicle scheme

• A supportive and inclusive workplace where individuality and innovation thrive