Dynamics 365 / Power Platform Support Engineer

Job DescriptionWe are looking for an Application Support Engineer to be responsible for maintaining support of Dynamics 365 and Power Platform based applications of our key clients in financial services/public sector. Applicants should have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings.Key ResponsibilitiesTo ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs.Produce problem identification, RCA and Remediation/Solution options documents and work closely with Development team.To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholdersMentoring/Training and Reviewing solutions to incidents/RCA work done by other support team membersDevelop solutions on a backlog of prioritised problems/defectsReview Alerting & Monitoring requirements from production perspective are addressed in every project and system under changeAcquire knowledge and technical documentation required of new projects that will be transitioned to BAU supportTo stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc.,Required Skills and ExperienceMicrosoft CRM dynamicsExpertise in JavaScript and C# Plugin development/debuggingFetchXML ExperienceTo understand solutions, system jobs/processes/cloud flows, Business Process Flows, use xrmtoolkit and apps to investigate issues. JS scripts, .net plugin code used in the solutions, data import and exportPower Platform Model Driven Apps, Canvas AppsPower Automate, Power Pages, Power Portal, ADX Studio`Common Data Model, Common Data ServicePower Apps ALM process, deployment via unmanaged/managed solution layeringKnowledge of other D365 modules like Customer Insights, Customer VoiceProvisioning & configuring OOB features for Power apps/Dynamics portalsPower BIExperience in creating/maintaining reports from different data sources like OData Feed, SQL DB, Azure blob storage, On Premise Data gateway.Experience in SharePoint, Azure Services like LogicApps, Functions, Azure Storage, APIM, Integration with Power platform/DynamicsExperience working with highly skilled dev/support team in developing or maintaining critical business applicationsSystems thinking - the ability to see how parts interact with the whole ("big picture"-thinking)Analytical Thinking: Good at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation.Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress. Ability to be calm, and collected during technical problem solvingApplying standards: Good in application of relevant industry and process standards to all tasks undertaken.Strong interpersonal skills to interact with customers and other team membersExperience with investigative root cause analysis and incident managementExcellent time management and prioritization skillsPersonal CharacteristicsOutstanding track record in Power Platform development with demonstrable success in previous rolesAbility to troubleshoot D365 and Power Platform issues in support capacity, work with lead developer/architects & BA to resolve issues.Ability to work at a detailed level, understanding all aspects of the development processVery high attention to detail coupled with a focus on qualityMust demonstrate a logical approach to problem solvingAbility to explain complex technical issues in a way that non-technical people may understandGood interpersonal skills with the ability to communicate well; both written and verbalThe ability to work well both on an individual basis and within a teamAbility to prioritise and co-ordinate activities and to handle multiple tasksSelf-motivated and able to work under pressure and to challenging deadlinesDriven, energetic and enthusiastic, with a ‘can do, will do’ approachProactive, highly disciplined and capable of researching and implementing solutions from scratchStrong desire to make a significant contribution to team achievements and willingness to help others less experiencedPositive contribution to relationship buildingStrong Emotional IntelligenceEducation/CertificationsBachelor's degree in Computer Science, Engineering, or related discipline (2.1 or higher)Appropriate certifications for discipline