E2 Engineer - Customer Services Microservices Platform

Join the Customer Services Microservices (CSM) Platform team within the Customer Servicing Shared Engineering Services team. The team provides and operates the core platform capabilities that enable engineering teams across Customer Servicing to build, deploy and run customer-critical services securely, reliably and at scale.

As an Engineer, you will play a hands-on role in developing, delivering and supporting secure cloud-native platform solutions. Working with Kubernetes, OpenShift, enterprise platform services and Infrastructure as Code, you will build resilient environments, automate operational processes, and ensure services meet security, availability and performance requirements. You will contribute to technical designs, support testing and release activities, integrate platform capabilities with enterprise monitoring solutions, and help resolve complex technical challenges.

This role requires a collaborative engineer who takes ownership of outcomes, communicates effectively with stakeholders, enjoys solving problems, and actively shares knowledge with colleagues. You will work closely with engineers, architects and product teams across Customer Servicing, helping to drive continuous improvement while supporting the adoption of modern engineering practices and platform capabilities.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You will work within the Shared Engineering Services team, supporting the Customer Services Microservices Platform that underpins a range of critical customer servicing applications.

A typical day will involve designing, developing, and deploying secure, scalable platform solutions, alongside supporting business-as-usual (BAU) activities such as incident resolution, platform monitoring, upgrades, and vulnerability remediation. You will also provide support during application releases, integration activities, and testing phases, helping to identify, troubleshoot, and resolve issues across the delivery lifecycle.

Working closely with application teams, architects, and key stakeholders, you will contribute to platform enhancements and ensure the delivery of reliable, resilient, and secure services. You will play an active role in knowledge sharing, continuous learning, and fostering a collaborative engineering culture focused on innovation, continuous improvement, and technical excellence.
 

About you

As a minimum requirement, you’ll have:

• Hands-on experience designing, deploying, managing, and troubleshooting Kubernetes platforms, including Amazon EKS, within complex production environments
• Experience in administering and supporting Red Hat OpenShift and enterprise platform services, with a proven track record of implementing secure solutions and embedding security best practices throughout the platform lifecycle
• Proficiency in Terraform and Infrastructure as Code (IaC) principles, with experience automating, provisioning, and managing cloud infrastructure and platform components at scale
• Experience producing technical designs and delivering platform solutions, including integration with enterprise monitoring, logging, alerting, and observability tooling to ensure operational excellence
• Excellent analytical and problem-solving skills, with experience supporting testing activities, release processes, vulnerability remediation, and the resolution of complex technical incidents in live environments
• Excellent communication and collaboration skills, with the ability to build effective relationships across engineering teams, architects, stakeholders, and delivery partners
• Ability to actively share knowledge, embrace continuous learning, and contribute to a culture of collective ownership, innovation, and continuous improvement

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Tom Scotney, and the main recruitment contact is Ashley Dodds.

Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer – E2.