eBilling Coordinator

Are you ready to make your mark as part of our Finance Team? Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our global team from day one.

Globally, the Finance team works across our network of offices and countries where our functions include: billing and collecting Firm invoices; statutory accounting for the Firm and associated offices globally; creating and distributing management reports; processing payments to vendors or reimbursements to employees; and managing for our people.

The team’s remit also encompasses partner compensation and the maintenance of partner equity accounts; global tax strategies; inventory management, and profitability analysis of clients, matters, and groups of timekeepers. We work with partners and with other business services groups to set hourly billing rates as well as AFAs. The Treasury sub-team is responsible for global cash management, foreign currencies and hedging.

In consultation with Firm leaders, we set annual global revenue and expense budgets for both legal and business service departments. The team also monitors expenditures throughout the year to ensure that the Firm's resources are being used efficiently.

White & Case needs a tech-savvy eBilling Coordinator; an individual who, as part of our global team sitting in our London office, will facilitate the successful submission of electronic bills through firm and client. The eBilling Coordinator, is expected to apply stellar organizational and communication skills with a positive, can-do attitude.

The successful eBilling Coordinator candidate will have familiarity with the principles of legal billing and all LEDES formats, a demonstrated ability to test, troubleshoot, and resolve issues with submissions to multiple client vendor applications as well as eBillingHub. They will employ superior customer service skills to communicate solutions for any issues simply and clearly to colleagues at all organizational levels of the firm. Excellent organizational and project management skills are required to manage workflow and prioritize effectively over many diverse projects and daily tasks and handle multiple and perhaps, competing deadlines. Ability to work well in a remote team environment with a focus on superior customer service is compulsory.

Duties and Accountabilities 
 

• Collaborate with Billing Coordinators and Revenue Controllers to resolve issues and ensure smooth submission of of their eBills.

• Advise when necessary on accurate preparation of bills in accordance with clients’ outside counsel guidelines.

• Work closely with the eBilling Supervisor and other eBilling team members to develop and streamline eBilling processes and procedures to increase efficiency, effectiveness, and quality of eBilling operations.

• Maintain documentation of all procedures and processes.

• Review and submit timekeeper rates and other critical data for eBilling clients prior to submission.

• Troubleshoot issues with Legal Electronic Data Exchange Standard (LEDES) formats and eBillingHub configurations.
• Monitor invoice rejections to proactively identify issues and work with Billing/Revenue staff to address rejections, client deductions, and other issues.

• Help Billing Coordinators to prepare appeals for rejected invoices, and troubleshoot to resolve all issues.

• Communicate with stakeholders proactively to resolve all issues quickly and efficiently and expedite successful invoice submissions.

• Complete special projects and ad hoc projects and requests from eBilling Supervisor and/or Manager.

• Promote effective work practices, work as a team member, and show respect for co-workers

Qualifications and skills

• Minimum 3 years’ experience in Billing and/or eBilling.

• Law firm experience preferred.

• Thorough understanding of billing processes, procedures, and best practices.

• Strong communication skills, able to interact at all levels.

• Exceptional attention to detail.

• Excellent problem-solving skills and follow through.

• Ability to organize work flow and use time efficiently.

• Ability to anticipate work needs, take initiative, and follow through with minimal direction.

• Self-motivation, determination, interpersonal skills, and resolve.

• Intermediary knowledge of MS Excel and Word.

• Knowledge of 3e preferred.

• Familiarity with many eBilling vendors.

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a finance professional, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location and Reporting

This role will be based in the London office and report to our London eBilling Supervisor.   

Our standard office hours are 9:30-18:00, with a requirement for 4 days in the office (Monday - Thursday) per week. 

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

Equal Opportunity Statement

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

Note to recruitment agencies: Our internal Recruitment team is responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the London Recruitment team.

When engaging with agencies, we are supported by our preferred suppliers.