Ecommerce & Marketplace Executive

What you’ll do:

Amazon & Marketplaces

• Report on key metrics (sales, spend, rankings, ACOS/ROAS) using our tools and processes.
  
• Update and optimise product listings (titles, A+ content, keywords, imagery).
  
• Assist with new product launches and spotting opportunities for future products.
  
• Manage the launch of EU marketplace expansion.
  
• Manage orders and product setup on Tesco and B&Q marketplaces.
  

TikTok Shop

• Coordinate with live presenters and agencies to ensure schedules run smoothly.
  
• Work with our content creator to post organic TikTok content daily.
  
• Ensure our account and listings follow TikTok’s T&Cs.
  
• Help build out the TikTok affiliate programme: onboard, organise, and support creators.
  

D2C Shopify

• Keep product listings up to date (titles, pricing, images, descriptions).
  
• Check the site regularly for errors or broken links, flag issues to the team.
  
• Manage promotions (discount codes, bundles, seasonal offers).
  
• Monitor key metrics in Shopify (conversion rate, AOV, refunds/returns) and share insights.
  
• Liaise with 3PL to make sure D2C orders are dispatched on time and customer experience is smooth.
  

Inventory & Supply Chain Management

• Monitor stock levels at our 3PL and Amazon to prevent stockouts.
  
• Forecast demand and raise purchase orders with suppliers.
  
• Liaise with suppliers on lead times, orders, and pricing.
  

Customer Service & Email

• Handle light customer service on email and marketplaces.
  
• Respond to comments on our Meta ads.
  
• Send a weekly campaign email to our customer list and ensure our current flows run smoothly in Klaviyo.
  

What we’re looking for

• 2+ years’ experience in eCommerce (marketplaces, DTC, or similar).
  
• Strong organisational skills and attention to detail.
  
• Proficient with data analysis in Excel/Sheets.
  
• Comfortable juggling multiple projects and staying on top of deadlines.
  
• Confident communicator, both written and verbal.
  
• Marketplace or Amazon experience is a bonus, but not required. We’ll teach you our processes.
  
• Hungry and passionate about building the brand.