Ecommerce & Trading Manager

About Us
We are a fast growth, founder-led jewellery brand with big ambitions and a small, dynamic team. We’re looking for a commercially minded, data-driven Ecommerce & Trading Manager to take ownership of our online performance & site management — ensuring our website, products & channels deliver strong sales growth and a great customer experience.

The Role
As Ecommerce & Trading Manager, you’ll be responsible for driving revenue and performance across our online store. You’ll own trading performance reporting, work closely with Operations and Marketing on forecasting and stock planning, and explore opportunities to optimise the site and digital channels to maximise conversion and sales.

This is a hands-on role suited to someone who enjoys working across data, tech platforms, and day-to-day site management — as well as thinking strategically about growth and optimisation.

Key Areas of Responsibility

• Sales & Performance Reporting:
• Own weekly and monthly ecommerce reporting across sales, product performance and traffic channels
• Analyse key metrics (AOV, conversion rate, return rate etc.) and identify opportunities to drive growth
• Forecasting & Operations Support:
• Work with operations to support on demand forecasting and stock management based on sales trends and campaign plans
• Website Management & Optimisation:
• Manage product listings, categories and on-site merchandising
• Identify and implement site improvements to enhance conversion and customer experience
• Work with developers or agencies to test and roll out new features
• Platform & Systems Management:
• Oversee ecommerce platform (currently WooCommerce, replatforming to Shopify Plus) and integrated systems including payment gateways, inventory tools, Customer Service, finance and CRM integrations
• Troubleshoot issues and coordinate with third-party providers as needed
• Channel & Campaign Coordination:
• Collaborate with marketing to ensure site content, promotions and product drops align with wider campaigns
• Revenue Growth:
• Test and optimise pricing, bundling and onsite experiences to drive higher conversion and repeat purchase

About You

• 3–5 years’ experience in an ecommerce or trading role, ideally within a DTC brand
• Strong analytical and commercial mindset — confident extracting insight from data & making informed decisions
• Experience with ecommerce platforms (e.g. ShopifyPlus, Magento, WooCommerce)
• Experience with Google Analytics (GA4), reporting tools (Metorik), and Excel/Sheets
• Good understanding of digital marketing channels (PPC, social, email) and how they drive onsite behaviour
• Comfortable working in a small team where you’ll balance strategy with hands-on execution
• Proactive, detail-oriented, and motivated by results

• Competitive salary £40,000 - £50,000
• The opportunity to shape and grow a brand in an exciting stage of its journey.
• A creative, collaborative, and supportive team culture.
• Private healthcare with BUPA
• 60% staff discount
• Hybrid working environment, office located in Chelsea, SW10