eCommerce Business Manager - Reiss International

We are hiring an eCommerce Business Manager to join the Total Platform team, working on the Reiss Internationally. Based from our Head Office in Leicestershire, offering a competitive salary alongside great benefits such as a company car, private medical insurance and Management Share Options, to name a few.

The Role:


Total Platform is an exciting business to business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments.

The Reiss Trading team fuels global growth by managing and optimising online product sales across 35 international markets. They drive exciting product launches and maximise sales and brand visibility worldwide.

As the Reiss eCommerce Business Manager, you will play a pivotal role in driving international sales and ensuring the success of our international operations. You will be responsible for managing and optimising eCommerce activities in designated international markets, with a focus on increasing sales, enhancing customer satisfaction, and maintaining brand consistency across regions. 

What You’ll Take On:

• You will be accountable for trading your countries and will be an expert in product and in country key trends, translating this into the customer journey online to drive sales. 


• You will manage great working relationships between eCommerce and the Product teams, keeping the product teams updated with key online developments. 


• You will analyse key reports and trade Reiss across marketing, search & navigation and product pages.  Looking at key performance metrics, user behaviour, and customer insights to identify opportunities for growth and improvements in the sales funnel.  


• You will provide weekly sales performance and in-week insights to maximise sales potential.


• You will use your knowledge to identify testing ideas and other data-driven approaches to refine and optimise the overall customer journey.


• You will work with the finance team to ensure all market P&Ls are up to date and accurate, working closely to recommend and implement changes in market service proposition and pricing based on market knowledge and in market expectations.


• You will ensure all markets are localised appropriately including but not limited to; currency, language, tender types, promotions, sort orders


• You will stay informed about emerging technologies and e-commerce trends, providing insights and recommendations for future possible enhancements to the website.


• You will champion your area, requesting developments and improvements to site UX to support growth.


• You will help maintain a campaign calendar across all active markets, including key events, public holidays and expected in-market campaigns to ensure effective trading


• You will help monitor and actively support the digital marketing team on marketing spend and profitability across all live markets; working closely with the partners to ensure best in class solutions are utilised for maximum reach


• You will collaborate with key teams across eCommerce, ensuring all stakeholders are on the same page and have the same goals - setting the commercial priority where needed: SEO, Marketing, Data and so on.

You’ll be doing all this from our Leicestershire Head Office, but we can offer flexible working (1 day working from home per week).

What You’ll Bring:

• Proven track record in eCommerce within a leadership role, market expansion or international business, with a focus on driving revenue growth.  


• Proven experience within International eCommerce is desirable.


• Strong ability to interpret analytics (e.g. Google/Adobe Analytics) and leverage user behaviour trends into actionable strategies. 


• Experienced in managing third party vendors and working effectively with diverse, cross cultural teams across multiple time zones. 


• Ability to translate complex ideas clearly for both technical and non technical stakeholders.


• Familiar with A/B testing methodologies and dedicated to continuous, customer centric improvement.  


• Thrives in fast paced environments and easily adapts to shifting business priorities.