E-commerce Coordinator

E-commerce Coordinator

Scunthorpe

to c.£35,000 (DOE)

A leading distributor, with an expanding range of innovative solutions and a strong brand portfolio, are looking to strengthen their digital sales presence across major online marketplaces.

This role will be responsible for managing and growing their presence across all third-party online marketplaces; ensuring product listings are optimized, pricing is competitive, stock is updated, and customer experience is consistent and positive.

The Role

Marketplace Management:

• Maintain and grow accounts on platforms such as Amazon, The Range, eBay, Wayfair, B&Q, and others.
• Ensure all product listings are up-to-date, SEO-optimized, and visually appealing.
• Upload new products and manage product variations, descriptions, pricing, and images.
• Performance monitoring:
• Track and analyse sales performance, conversion rates, and advertising ROI.
• Generate regular reports on KPIs and marketplace trends to identify growth opportunities.

Customer Experience & Operations:

• Coordinate order processing, shipping timelines, and stock availability with internal teams.
• Monitor customer feedback and respond to queries in a timely manner.
• Ensure compliance with marketplace service level agreements and performance metrics.

Content & Promotions:

• Work with the marketing team to plan and execute promotions, seasonal campaigns, and brand exposure strategies.
• A/B test content elements (titles, images, bullet points) for improved performance.

Compliance & Administration:

• Keep up with changing policies and requirements of each marketplace.
• Ensure product listings comply with platform guidelines and legal requirements.

The Candidate

• Proven experience in ecommerce, ideally within marketplaces such as Amazon, eBay, or similar platforms.
• Strong knowledge of ecommerce operations, order flows, and product listing best practices.
• Confident using tools such as Excel, channel management software, and content management systems (CMS).
• Understanding of digital marketing and SEO for ecommerce.
• Excellent attention to detail and strong organisational skills.
• Ability to multitask and thrive in a fast-paced environment.