eCommerce Executive

LOCATION: GUERNSEY OR MANCHESTER

Job Title:

eCommerce Executive

Department:

eCommerce

Job Type:
Full Time, Permanent

Reporting To:
eCommerce Manager

Location:
Manchester or Guernsey

Weekly Hours:
37.5

Vision & Mission:

Our Vision: To be the UK leading beauty online shopping destination for women aged 45-60. Our Mission: Providing customers with the best in beauty and fragrance, at great prices, with great service.

Vision & Mission Alignment:

The eCommerce Executive directly supports our Vision by presenting and promoting our online offers to establish allbeauty as the leading destination in the UK for our target demographic. This role operates within our Mission by executing campaigns and site experiences that consistently deliver great products, prices, and service to our customers.

Trading Websites:

allbeauty.com and fragrancedirect.com 

Job Summary:

We're looking for a highly motivated and detail-oriented eCommerce Executive to join our dynamic eCommerce team. This full-time, permanent role is crucial for ensuring our online campaigns and content are executed flawlessly, reaching our customers effectively. You'll play a key role in bringing our marketing and trading strategies to life on our website, directly supporting the eCommerce Manager by assisting in the day-to-day management of the CMS system and website platform. You'll work closely with various teams to deliver an exceptional customer experience.

Responsibilities:

• Site merchandising: Manage product categories, collections and navigation, update homepage banners, landing pages and featured products.


• Execute Campaign Activity: Be responsible for delivering campaign activity across the sites, directly supporting the execution of allbeauty and Fragrance Direct trading plans.  Briefing the marketing team to implement exposure on email campaigns and other media activity.


• Implement Onsite & App Campaigns: Schedule campaigns from start to finish across site and app (briefing creative assets, uploading digital assets, pricing, scheduling, and proofing), ensuring tactical activity and promotional offers are accurately launched.


• Coordinate Brand Presence: Schedule and implement brand pages onsite together with Gift With Purchase (GWP) promotions as per the Brand Schedule, helping to ensure the brand playbook is followed.


• Support Promotional Offers: Create voucher codes and distribute them to necessary teams from information requested forms, facilitating the implementation of rolling promotional programmes.


• QA & Testing: QA promotions before and during launch, check links, layouts, product info and site responsiveness.  Report bugs of broken experiences.


• Provide Performance Data: Update reporting data and analyse results where necessary, contributing to the establishment of performance benchmarks and insights.  Highlighting issues with top sellers, poor performers etc.


• Support Marketing Operations: Undertake any other marketing and trading duties as and when required, helping to improve efficiency and ensure systems are used to their full advantage.

Essential Criteria:

• Basic understanding of SEO, UX, and CRO.


• Familiarity with e-commerce platforms e.g. Ingenuity, shopify.


• Ability to work to tight deadlines.


• Proven attention to detail.


• Ability to identify and resolve problems effectively and efficiently.


• Excellent communication skills and able to establish good working relationships with colleagues at all levels across the business.


• Ability to prioritise own workload and manage multiple tasks.


• An interest in marketing and copywriting.


• A positive and engaging attitude, contributing to a supportive and enjoyable team environment.


• Ability to take ownership and proactive initiative to identify solutions and drive tasks to completion, trusting their judgment based on data.


• Embraces change and shows flexibility in adjusting approaches or priorities as business needs evolve in a fast-paced environment.


• Actively collaborates and communicates openly with colleagues across departments, prioritizing collective goals and offering constructive support.


• Consistently leads by example through reliability, accountability, and a commitment to upholding company standards in all actions.

Our Values:

Fun, Empowerment, Adaptability, Teamwork and Maximo’s Employee Leadership Behaviours.

Fun: A fun workplace makes for a relaxed and supportive working
environment. It's important not to take ourselves too seriously and maintain perspective (balance).

Empowerment: Enabling employees to take ownership of their work and contribute to meaningful decision making. At its core it’s about trusting employees to do the right thing for the business based on data driven results.

Adaptability: The willingness to change your behaviour or how we do things as needed to adjust to, and remain flexible in, a changing environment. It's about having a growth mindset, continually challenge yourself, processes and assumptions.

Teamwork: Collaborative effort of two or more people for a common purpose. It's about setting aside personal agendas for the good of the team, practising open communication, trust and constructive criticism, whilst being kind and respectful to one another.

We also uphold Maximo’s Employee Leadership Behaviours, leading by example in all we do.