eCommerce Executive

OVERVIEW

The eCommerce Executive supports the day-to-day management, optimisation, and performance of ThruDark’s online store. Working closely with the eCommerce Manager, this role ensures that all digital activity - from product setup to campaign execution - is accurate, engaging, and aligned with brand standards.

The role combines technical accuracy with creative execution, ensuring every touchpoint on the site reflects ThruDark’s premium positioning and delivers an exceptional customer experience.

RESPONSIBILITIES

• Create, update, and maintain product listings within Shopify, ensuring all data, imagery, and tagging are accurate and consistent.
• Support visual merchandising across collection pages in line with launches, seasonal plans, and trading objectives.
• Build and maintain campaign and landing pages using Shopify and associated CMS tools.
• Conduct regular QA checks to ensure content, links, and assets meet brand standards.
• Support setup and testing of promotions, bundles, and gift-with-purchase offers.
• Collaborate with the marketing team to ensure product launches, PR campaigns, and new collections are well represented onsite.
• Create and publish SEO-focused content in alignment with the wider content calendar, working with external agencies to execute SEO strategy.
• Assist in maintaining consistent brand storytelling and tone of voice across all ecommerce content.
• Assist in reporting on ecommerce metrics, making analytical insights to present to the wider team in the weekly trading meeting.
• Support the delivery of ad-hoc ecommerce projects, feature launches, and updates as required.
• Support on day-to-day operations on the website

ABOUT YOU

• Experience in eCommerce or digital content, ideally within fashion, retail, or lifestyle.
• Confident using Shopify or similar eCommerce platforms.
• Confident with mass data handling, ideally with experience working with Matrixify.
• Good understanding of digital merchandising and SEO.
• Comfortable using Google Sheets or Excel for data and workflow management.
• Excellent communication skills with strong attention to detail.
• Highly organised, able to manage multiple projects and deadlines.
• Collaborative and proactive, with a strong sense of ownership and accountability.
• Flexible and adaptable to changing priorities.

IN RETURN:

• Be part of a passionate, friendly, and driven team.
• ThruDark kit contribution, paid quarterly.
• Access to the latest tech and software required for your role.
• A starter bundle of ThruDark kit to get you going from day one.
• Flexible working hours and hybrid-working options.
• Enhanced self-sacrifice pension scheme.
• Regular team events and outings.
• Onsite gym for personal use.
• Private medical cover to support your health and wellbeing.
• Life assurance and critical illness cover for peace of mind.