E-Commerce Executive - £28,000

Position: Ecommerce Executive
Location: Birmingham (Hybrid)
Salary: £22,000 - £28,000

About the Company
Our client is a growing digital agency specialising in high-performance e-commerce solutions. Their team combines strategic, creative, and technical expertise to build, optimise, and manage impactful online experiences for a diverse range of brands.

This role sits on the development side of the business and is a client-facing role.

Role Overview
The Ecommerce Executive will support the delivery and ongoing management of website projects and client retainers. This role is ideal for someone with 1-2 years' experience using e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for client success and digital growth.

Key Responsibilities

Project Management

• Manage planning and execution of e-commerce website projects

• Ensure projects are delivered on time, within scope, and on budget

• Act as a key point of contact for clients, ensuring smooth communication and issue resolution

Retainer Management

• Oversee delivery of services within client retainers

• Monitor performance metrics and provide actionable recommendations

• Identify opportunities for upselling or adding further value

Client Collaboration

• Build and maintain strong client relationships

• Understand client objectives and ensure services align with their business goals

• Provide regular updates, performance reports, and strategic insights

Team Coordination

• Work closely with internal teams across design, development, and digital marketing

• Lead project kick-offs and maintain alignment across stakeholders on timelines and deliverables

E-commerce Expertise

• Stay up-to-date on e-commerce trends, tools, and platform features

• Share insights internally and with clients to improve performance and user experience

• Advise on UX/UI best practices and website optimisation strategies

Required Skills and Experience

• 1-2 years' experience in e-commerce, digital marketing, or web project management

• Strong understanding of Shopify and other e-commerce platforms

• Excellent time management and ability to juggle multiple priorities

• Clear and confident communicator, comfortable working with both technical and non-technical stakeholders

• Strong analytical skills with the ability to interpret data and drive improvements

• Proactive, solution-focused, and results-driven

Benefits

• Generous holiday allowance

• Social events and team socials

• Performance-related bonus scheme

• Hybrid working model for flexibility & 4.5 day working week

• Opportunities for professional development and growth

If you're passionate about e-commerce and eager to develop your career within a dynamic and supportive agency environment, we'd love to hear from you.