E-Commerce Manager

E-Commerce Manager

Location: West London
Salary: Up to £65,000 DOE + Bonus + Benefits
Working Pattern: Hybrid (4 days office / 1 day home working)

We are working with a successful and growing furniture manufacturing and retail business that has established a strong presence across both direct-to-consumer and retail channels throughout the UK. With ambitious growth plans and significant investment in its digital offering, our client is looking to appoint an experienced E-Commerce Manager to drive online sales performance and support the next stage of business growth.

This is an exciting opportunity for a commercially minded e-commerce professional to take ownership of digital trading activity, optimise customer journeys, and identify new opportunities to increase revenue and profitability.

The Role

Reporting to the Head of E-Commerce, you will play a key role in shaping and executing the company's online sales strategy. You'll work closely with internal stakeholders, external agencies, and third-party partners to deliver exceptional customer experiences and strong commercial results.

Key responsibilities include:

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Developing and delivering annual e-commerce and promotional strategies to drive online growth

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Identifying and executing new opportunities across digital channels, marketplaces, and online partnerships

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Managing website performance and implementing initiatives to improve conversion rates and average order value

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Working closely with marketing teams and external agencies to maximise digital marketing effectiveness and return on investment

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Overseeing online merchandising, product content, pricing, and customer-facing website content

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Monitoring performance through analytics platforms and providing actionable insights to key stakeholders

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Managing third-party suppliers and logistics partners to ensure a seamless customer experience

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Supporting customer retention initiatives through email marketing and digital engagement activity

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Collaborating with operations, customer service, and commercial teams to continuously improve processes and customer satisfaction

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Keeping up to date with market trends, competitor activity, and emerging e-commerce opportunities

About You

We're looking for a proactive and results-driven e-commerce professional who combines strong commercial awareness with a hands-on approach.

You will ideally have:

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Proven experience in an E-Commerce Manager or similar digital trading role

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A strong track record of delivering online revenue growth and e-commerce strategy

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Experience managing and optimising e-commerce websites

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Strong knowledge of performance marketing channels and delivering measurable ROI

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Excellent analytical skills and experience using digital reporting and analytics tools

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Strong stakeholder management and communication skills

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The ability to work independently, prioritise effectively, and drive projects forward

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Experience with online marketplaces and third-party sales platforms would be advantageous

What's On Offer

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Salary up to £65,000 DOE

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Performance-related bonus

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Hybrid working (1 day per week from home)

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25 days holiday plus bank holidays

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Private medical insurance

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Pension scheme

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Life assurance

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Ongoing training and career development opportunities

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Employee events and team activities

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The opportunity to join a growing business with ambitious plans and genuine scope to make an impact

If you're an ambitious e-commerce professional looking to take the next step in your career with a well-established and expanding retail business, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed