E-Commerce Manager

JOB SUMMARY

The
E‑commerce Manager owns the online store’s commercial performance. This role is
accountable for revenue, conversion rate, customer experience, and the day‑to‑day
running and optimisation of e‑commerce platforms. The successful candidate will be the
organisation’s e-commerce expert. They will proactively identify opportunities,
recommend improvements, and lead the e-commerce function. 

QUALIFICATIONS & EXPERIENCE

·       2–3 years of experience in an E-commerce
role, preferably in transport, travel or leisure sectors.

·       Degree in Business, Economics,
Marketing, or a related field preferred.

·       Proficiency with Excel and
data tools

·       Strong commercial and
analytical mindset

·       Understanding of digital
marketing channels (paid search, CRM, SEO)

·       Hands‑on experience with e‑commerce
platforms and CMS tools

·       Conversion Rate Optimisation
(CRO) experience

Requirements

KEY RESPONSIBILITIES

·       Own and grow online revenue,
conversion, AOV, and retention

·       Manage the e‑commerce platforms
(Web, APP and Digital Kiosks)

·       Optimise the end‑to‑end
customer journey (UX, navigation, checkout, payment, delivery)

·       Lead onsite trading
activities: promotions, merchandising, pricing, offers

·       Analyse performance using
tools such as GA4, heatmaps, and funnel analysis

·       Work closely with Marketing on
traffic acquisition and campaign execution

·       Coordinate with Product, Operations,
IT, and Customer Experience to ensure smooth fulfilment

·       Manage third‑party agencies
(CRO, UX, development)

·       Manage multi-acquirer relationships and evaluate Payment Service
Providers (PSPs) to negotiate competitive transaction fee structures