E-commerce Sales Person

At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one-stop shop for our customers. We continue to experience remarkable growth and stability and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 we continue to go from strength to strength and are already ahead of budget for the current year smashing our best ever trading months twice this year already. Now is the time to become as passionate about pipework as we are. Our people are at the heart of our operations and we pride ourselves on being a great company to work for!

Do you have a passion for Sales? Are you motivated by results? Do you have experience working in an online sales role?

We have an exciting opportunity for an E-Commerce Sales Person to join the team in our brand new distribution centre in Radcliffe! 

If you enjoy working in a fast paced sales environment where you can really make a difference whilst supplying our customers with the highest standard of service and information, then we may have the perfect opportunity for you!

E-Commerce Sales Person

Your job

In this role the Ecommerce Sales Person will often be the first point of contact the customer has with regards to online ordering, queries and issues.

Duties:

• Delivering excellent customer service and communication through various channels, including email, phone, and online chat, addressing customer enquiries about products, orders, and services.
• Managing and processing customer orders accurately and efficiently from placement to delivery.
• Overseeing the day-to-day management of the online store, including updating product availability and ensuring accurate product information.
• Proactively reaching out to customers, prospects, and B2B account holders to maximise the growth of the e-commerce platform.
• Liaising with delivery providers, including Royal Mail and private couriers.
• Resolving customer complaints, and managing the return and refunds process in a timely and professional manner.

Required:

• Proven experience in an e-commerce sales role is essential.
• Strong customer service skills with a problem-solving mindset.
• Excellent communication and organisational skills.
• Enthusiastic and professional telephone manner.
• Experience with BigCommerce or a similar e-commerce platform.
• Able to work using your own initiative within a demanding target driven environment.

Desirable:

• Experience with selling on Amazon, eBay, or other third-party marketplaces.
• Good knowledge and understanding of the legislation related to distance selling (e.g. consumer rights, return policies).
• Experience of our products and industry would be advantageous but not essential.

Benefits

• Enjoy a long-term career with a stable and growing UK company, proudly owned by a global group.
• Receive a competitive salary that reflects your skills and contributions.
• Benefit from a monthly bonus scheme that rewards your hard work and dedication.
• Secure your future with our contributory pension scheme.
• Access full support and training to help you thrive in your role