You're our eCommerce Success Manager. You'll drive client success by aligning the execution of their eCommerce strategy with their business goals. Reporting to the Head of Client Success, you’ll coordinate internal teams, optimise website performance, and implement marketing strategies to enhance usability and growth. Your role involves monitoring performance, supporting clients, proactively resolving challenges, and identifying upsell opportunities to drive revenue. Organised and results-driven, you’ll ensure strong client engagement, satisfaction, and retention.

What we're looking for from you:

• Experienced - Track record of success in a similar role or in-house marketing role (this would suit eCommerce managers/online trading managers/digital merchandisers)




• Knowledgeable - High degree of knowledge, insight and understanding of eCommerce




• Confident communicator - Capable of having engaging conversations with senior stakeholders




• Commercially minded - Able to identify upsell and cross sell opportunities




• Organised - Effective at managing and prioritising own workload




• Driven - Determined to be learn, develop and be successful in your role




• Focussed - Results-oriented, with all efforts directed toward achieving your targets




• Resilient - A natural problem solver, able to overcome objections and influence stakeholders



• Aligned with Velstar’s core principles:

Better Together: We believe in trusting, collaborating, challenging and supporting one another to keep improving and growing

Purposeful Curiosity: We believe in exploring new ideas and solutions but always in the context of what clients and our business needs

Practical Transparency: We believe in talking openly and respectfully, sharing information that empowers each other to make good decisions

Smart Business: We believe in making value-creating decisions, balancing innovation and cost to ensure long-term commercial success

Responsibilities

• Coordinate internal teams




• Collaborate with specialists




• Advocate directly for your clients’ to hold internal partners & vendors to account for effective high quality service delivery




• Monitor performance




• Support clients with training and ongoing website operations




• Proactively address issues to ensure engagement and success




• Demonstrate eCommerce success to internal and external stakeholders through pre-agreed KPIs

About Velstar

Velstar is a team of more than 120 people. We’re a full-service digital commerce agency comprising three specialist divisions:

• Velstar Commerce: The digital commerce agency for lifestyle brands




• Velstar Enterprise: The digital transformation agency for B2B and enterprise businesses




• Velstar Performance: The marketing and optimisation agency for digital commerce businesses

Everything we do, from websites to campaigns to transformational builds, is in service of one goal: taking clients to the next level in their growth journey.

Our job isn’t done when we produce great work – although that’s incredibly important. It’s by having a transformative impact on our clients’ businesses. Whether it’s maximising sales, removing inefficiencies or opening up new opportunities, we’re here to solve their challenges and accelerate their progress.

In return for hard work and commitment we offer

• Competitive salary




• Regular pay reviews




• Hybrid/Flexi working - Work from our modern city centre Leeds, Liverpool or Edinburgh office.




• Exceptional career progression opportunities




• Enjoyable and high-performing company culture

Other benefits include

• Macbook laptop




• 20 days holiday per year (plus bank holidays)




• Get your birthday off




• Holiday Exchange - Buy, sell or rollover up five extra holiday days each year




• Company sick pay scheme




• Individual peer rewards to recognise hard work and excellence from your teammates




• Long lunches - Need a longer lunch break? Flex your start and finish time to suit




• Monthly team lunches




• Social events