Ecommerce Warehouse General Manager

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Pet Drugs Online is one of the UK's leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products and everyday essentials quickly, safely and conveniently. As part of inspiring vet care, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.

With annual sales exceeding £130 million and ambitious growth plans, we're looking for an experienced Head of Logistics Operations to lead our warehousing, logistics and fulfilment operations.

This is an opportunity to take ownership of a high-volume operation, lead a team of around 50 colleagues and play a key role in shaping our operational performance and customer experience.

How You'll Make a Difference

As Head of Logistics Operations, you'll be responsible for the end-to-end management of our warehouse, logistics partners, facilities and stock operations. You'll ensure products move efficiently from supplier to customer while driving operational excellence, cost efficiency, colleague engagement and outstanding service levels.

Working closely with the Director of Operations, you'll help define and deliver the logistics strategy that supports our continued growth.

Lead and develop our warehouse, stock and facilities teams

Oversee end-to-end logistics operations, including warehousing, fulfilment, returns, freight and courier management

Drive improvements in delivery performance, operational efficiency and customer satisfaction

Ensure compliance with health, safety and operational requirements

Manage workforce planning to meet demand, including during peak trading periods

Develop and monitor KPIs across operational, financial and people performance

Lead forecasting, labour planning and budget management activities

Provide data-driven insights and reporting to senior leadership

Identify and deliver opportunities for continuous improvement and cost efficiencies

Build strong relationships with suppliers, couriers and distribution partners

Manage third-party logistics and supply chain contracts to support strong service and commercial value

Lead change initiatives, process improvements and operational transformation projects

You Might Be a Great Fit If...

We're looking for an experienced operational leader who can combine strategic thinking with a hands-on approach to running a fast-paced logistics environment. You'll bring:

Proven leadership experience within logistics, warehousing, fulfilment or distribution

A strong track record of leading and developing high-performing teams in a fast-paced environment

Experience driving operational and process improvements

Strong knowledge of warehouse health and safety requirements

Strong analytical, planning and problem-solving skills

Experience with stock control systems and operational reporting

Strong communication and stakeholder management skills, with the confidence to influence across the business

An adaptable, hands-on leadership style with a continuous improvement mindset

Experience within ecommerce would be advantageous

Knowledge of Lean methodologies or similar continuous improvement frameworks would be beneficial

A qualification in Logistics, Supply Chain or Project Management would be advantageous

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:

A senior leadership role with direct impact on operational performance and customer experience

The opportunity to lead and develop a large operational team within a growing ecommerce business

Clear career pathways with progression opportunities within Central Functions and beyond

Ongoing learning and development supported by tailored programmes and resources

A collaborative, value