eCRM Assistant

Salary -

£23,000- £25,000 + Bonus Scheme
Flexible working –

We are currently trialling a mix of working in the office and working from home.
Time off -

25 days of paid time off per year.
Health –

Vitality Private Healthcare.
Parking-

MK parking permit
Values-driven culture -

We're really proud of our culture.

The role

We have an exciting opportunity for an eCRM Assistant to join our eCRM team.
You’ll be reporting to the eCRM Manager and assisting our eCRM executive in day to day tasks such as collating information from various teams, scheduling SMS & Email campaigns and general admin tasks, allowing you to grow experience within eCRM.
eCRM is Electronic Customer Relationship Management. We currently use two main forms of digital communication; SMS and Email, to communicate with our consumer once they have signed up to our database. We keep them up to date with our latest offers, news and promotions.

What you'll be getting up to:

Assisting the eCRM executive in planning monthly send schedules for our SMS and Email campaigns.
Building relationships within our Revenue teams allowing you to collate information from team members to help successfully optimise campaigns.
Understanding and utilising our in-house scheduling and reporting systems.
Building and maintaining a strong understanding of internal processes and compliance requirements.
Analysing basic data to assist the eCRM team in decision making.
Writing campaign briefs and liaising with our Creative teams to ensure brief aims are met.

This role will be a great fit if:
You have a drive to learn and to achieve targets
You have a creative mind-set and a positive attitude to problem solving and innovation.
You are confident in communicating effectively across wider internal teams.
You have some experience with Microsoft Office software.

Hiring Process
1. Initial screening (15mins Call)
2. Initial face-to-face interview with eCRM Manager and Head of Marketing (1 Hour)
3. Second face-to-face interview with Head of Marketing and Managing Director (1 Hour)

Our Values

Energetic & Hungry
We have passion to succeed, this translates into energy and desire to achieve more.
Experiment & Learn
Find the best way to test ideas with minimum effort, resource and investment. Test, review, learn, improve.
Win-Win
Strive to make things long term and sustainable, all parties must be winners and benefit from what we do.
Freedom & Safety
We trust each other and feel free to share ideas, thought and feelings. We treat each other the way we would like to be treated.
Inquire, explore & examine
When faced with a problem internally or externally, we will use a questioning approach to uncover the root of the real problem before jumping to a solution.
Collaborative & Connected
We will work as a team of equal partners to find and achieve a result. We will keep each other in the loop always and not assume things, we will always remember to check in with each other.

Diversity, Equity, Inclusion and Belonging

We are an incredibly diverse team, and we believe our unique qualities should be celebrated. We're committed to encouraging an environment that promotes diversity, equity, unity and belonging. It's crucial to us that you bring your authentic self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise.

Ready to take up the challenge? Join our team!

Our roles are unique and varied! We know, from experience, that not everyone will be a 100% match with our job specifications. Your experience, skills and passion will set you apart so tell us about your achievements; whether they are personal or work-related, tell us about your journey, and why you want to be a part of our amazing team.