Job Title: EHCP Officer (Social Care)

Summary

Responsibilities

• Provide high-quality social care advice for EHCPs in line with statutory guidance and deadlines.
  


• Conduct telephone-based assessments with families, carers, and professionals.
  


• Collect, analyse, and accurately record information using internal Trust systems.
  


• Communicate with parents, carers, professionals, and partner agencies to inform assessments.
  


• Manage a caseload of referrals, ensuring adherence to timescales and priorities.
  


• Employ a child-centred and strengths-based approach in all work aspects.
  


• Direct families to suitable Early Help services and support pathways.
  


• Maintain clear, timely communication with families and stakeholders, sharing advice appropriately.
  


• Identify safeguarding concerns and take appropriate action following procedures.
  

• Experience in children’s social care, early help, or family support services.
  


• Proven ability to manage a demanding workload and meet strict deadlines.
  


• Experience handling sensitive and confidential information appropriately.
  


• Experience engaging with families and professionals in a supportive and professional manner.
  


• Experience working collaboratively across multi-agency environments.
  

Qualifications & Skills

• Strong understanding of safeguarding principles and early help frameworks.
  


• Excellent written, verbal, and telephone communication skills.
  


• Strong organizational skills with high attention to detail and data accuracy.
  


• Competent IT skills, including experience with case management systems and data entry.
  


• Ability to work independently and as part of a team.
  


• Proactive, flexible, and professional approach to work.
  


• Understanding of the SEND Code of Practice (desirable).
  

Key Competencies

• Child-centred and empathetic approach
  


• Strong analytical and assessment skills
  


• Effective time management and organization
  


• Ability to build positive working relationships
  


• Professional judgment and decision-making
  


• Commitment to safeguarding and best practice
  

Additional Requirements

• Pay frequency: Bi-weekly
  


• Working hours: 37 hours per week
  


• Location: Stirchley