Electronics Engineer

We are seeking a proactive and technically strong Electronics Engineer to join a small, specialist team supporting global conferencing and communication solutions.

This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Ideally, the candidate will have an electronics / system background with a good working knowledge of IP infrastructure and IP based systems.

Electronics Engineer responsibilities:

* Providing product technical support via telephone, email, social media etc to our customer base and internally

* Occasional site visit to assist customers and end users may be required

* Technical Training / Technical Assistance to customers including the preparation and deliver of training courses

* Working with and assisting the sales team to ensure customers care expectations are maintained

* Testing and configuration of some our products prior to despatch.

* Where time allows, assisting the in house small batch production team with testing and configuration. This may include some light assembly work (both mechanical and electrical).

Skills & experience required:

* Experience in a technical support / service engineer role

* HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)

* Ability to rework / rectify circuit boards to component level.

* Soldering skills.

* Good working knowledge of Ethernet experience, TCP/IP configuration etc.

* Device configuration software USB interfaces etc.

* Use of oscilloscopes, digital volt meters.

* Experience of SIP Telephony Systems would be beneficial

* Proactive, patient, and detail-oriented approach

* Ability to work independently as a key member of a small technical team

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed