Emergency Call Handler

Customer Service Advisor
Salary £24,754 with the opportunity to progress to £26000 on basic salary with additional training.
Based in Exeter or Ashburton.
You'll need to be able to work a mixture of early and late shifts between the hours of 6am and 10pm. 40 hours per week.
Start Date: Monday 22nd July 2024
Responsibilities of Customer Service Advisor
Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary , the fire, police or ambulance service
Accurately recording details of all calls received using our computer systems
Swiftly taking action based on the information provided by customers
Guiding customers through the process of installing and testing their new alarm system
Guiding customers through basic troubleshooting checks
What skills and experience are we looking for?
Comfortable working in a high volume contact centre environment
Confident, professional and caring with a patient manner on the telephone
Previous experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft packages
Flexible and adaptable to change; comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail
Demonstrate previous experience in a care, customer service or call centre environment (Desirable)
What's in it for you?
34 days holiday which is inclusive of bank holidays and your birthday off!
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Volunteering day
Pensions scheme to which we contribute 9% (check this)
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities
Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months probation.
If you feel you have the skills required - don't hesitate - we want to hear from you!

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