Emergency Response Team Leader

Are you a natural team leader? Do you enjoy helping people? We are looking for an Emergency Responder Team Leader to join our friendly team in Crewe on a 12-month fixed term contract.

As an Emergency Responder Team Leader, you will lead and effectively supervise the Emergency Response team to deliver a safe and resident focused service. You should have experience of managing a small team and be able to provide a high quality and resident focused response service to help the team meet the needs of residents within our Extra Care Scheme in Crewe. 

You will require experience within the care sector or have previously worked in a similar position, along with a compassionate and caring nature and a commitment to making a real difference to our residents’ lives.

What we are looking for

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.  You will not only be reliable and responsive in nature, but you will also have great customer service skills and a willingness to go the extra mile. You will also have:

• Experience of providing a sensitive and supportive approach to vulnerable people maintaining their dignity and self-respect


• Experience of supervising or managing a small team


• Good communication skills – both verbal and written


• Understanding of current issues in the provision of social housing and care for the elderly and the ageing process, demonstrating empathy with elderly people.


• Reasonable standard of administration – numeracy and literacy skills

Social housing management experience or experience of managing mixed tenure housing is desirable but not essential. 

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. 

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