Emerging Key Account Manager ICS Key Accounts

Introduction

As a Key Account Manager, you will be responsible for retention and development (growth) of

existing

customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders. You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.

You will implement strategic campaigns to improve service and grow business revenue for your portfolio and achievement of the core KPI's set out below

Role responsibilities and summary

Growth:
Identify cross selling opportunities where appropriate to drive revenue growth by offering the full Elis product range including garments, washroom, industrial wipes & mats.
Identify and gain support of key stakeholders in the customers organisation.
Analyse lost business / complaint management data (Sol & PowerBI) using system generated data to implement appropriate actions to continuously improve results.
Develop where appropriate Customer Account Plans to strategically identify and review risks and opportunities.
Active management on CRM (Kapta) inc pipeline, task management, risk, SWOT etc.

Revenue Management (Pricing):
Agree price increases...